Livi – See a GP or therapist

KRY International

About this app

Livi lets you see a GP or therapist by video – any day of the week.

Get a GP appointment the same day, or book up to 3 days ahead at a time that works for you. Appointments include prescriptions, referrals and sick notes if you need – all without going to the doctor’s surgery.

You can also book an appointment to speak to one of our experienced therapists, who can give you expert advice and teach you techniques to take care of your mental wellbeing.


Livi is perfect for when…

- You need to see a GP the same day, even on a weekend

- You can't see your usual GP and need medical advice

- You need a prescription

- You need a referral to a medical specialist

- You need to talk to a mental health professional

- Your child needs to see a doctor

- You need convenience or to choose your appointment time


Outstanding quality of care

Livi has helped over 1 million patients in the UK and is the first digital GP service to be awarded an Outstanding rating by the Care Quality Commission (CQC). This means you’ll receive the highest standard of medical care from our doctors.


Help with a wide range of medical symptoms

Just like a GP you’d usually see, Livi GPs offer medical advice for most conditions – although some may require a physical examination.

As well as help for managing long-term conditions, some of the common concerns Livi doctors treat include skin conditions and rashes, allergies, digestive problems, women’s health concerns and more.

Livi therapists can help with feelings of anxiety, depression, stress and other mental health concerns.

How does Livi work?

Download the app, enter your details and select your GP practice.

You’ll then see if you’re eligible for our free NHS GP service and if not, anyone living in the UK can book a pay-as-you-go appointment.

Book an online GP or therapy appointment for a time that suits you. The clinician will video call you to start your appointment.

Please note that online therapy is only available for patients using our pay-as-you-go service at this time. If your NHS practice is partnered with Livi and you’d like to speak to someone about your mental health, please book a GP appointment in the app. The GP can give advice to help you take care of your mental health and refer you to NHS services if needed.


Talking therapy with Livi

A digital therapy session is very similar to an in-person session. It's a confidential conversation with someone who can help you learn evidence-based ways to feel better.

All of our therapists are qualified and accredited mental health practitioners. You can choose any available Livi therapist when you book, and if you want to continue your treatment and book further therapy sessions, you can book the same therapist again or try a different one if you prefer.

Ratings and reviews

Mixed experience about this app. I have used it previously and got a quick appointment. Was the GP any good? Who knows as he sent me to A&E which was a waste of my time and theirs in the end. An easy option, over used at the minute which explains all the pressures. Tried it to get an appointment recently and I had to re register again but said it couldn't verify until office hours. So frustrating. The low score is for the support system it's not fit for purpose.

This service is an absolute disgrace. Not only will they keep you waiting for up to an hour even though you've pre-booked an appointment but then you're more than likely going to have a problem with the app accessing your camera and microphone when the GP can finally be bothered to call. Doesn't matter how many times you allow permission for the camera and mic the app will keep failing. And now, they'll cancel your appointment after making you wait for over an hour. Do NOT rely on this service.

Absolutely dreadful! I have tried to install the app several times, but have failed to do so. Despite sending email messages to Livi Support, as suggested, no-one has got back to me. Were it not for an understanding boss, I might also be going hungry at this point, since I have failed to get a not fit to work note after breaking my arm. If this is the future of our GP services, we should all be very worried indeed.

What's new

This update improves the booking experience and fixes a couple of minor bugs.