B2BCatalog Store Automation

B2BCatalog

About this app

B2BCatalog – WhatsApp CRM & eCommerce Helpdesk for D2C Sellers

B2BCatalog is the all-in-one WhatsApp CRM and customer support helpdesk built for D2C brands and online sellers. Manage every customer conversation, support ticket, and order — from Shopify — in one shared WhatsApp inbox.

Stop switching between WhatsApp Business, spreadsheets, and your store admin. B2BCatalog brings your team, your customer chats, and your order data together so you can resolve queries faster, recover more revenue, and grow your eCommerce business.

WHY SELLERS CHOOSE B2BCATALOG

📲 Unified WhatsApp Inbox
Bring every customer conversation into one shared team inbox. No more missed messages, duplicate replies, or lost context between agents.

🤖 AI-Assisted Replies & Support
Let AI suggest replies, pull up order details instantly, and handle routine "Where is my order?" questions automatically — so your team only steps in when it matters.

📦 Order Tracking, Built In
See order history, shipment status, and tracking links right inside every customer chat. Instantly answer order and delivery questions without switching apps.

🎫 Full Support Helpdesk
Turn WhatsApp chats into trackable support tickets. Assign conversations to team members, escalate issues, and keep a complete history per customer.

🔁 NDR & COD Confirmation
Reduce RTOs and recover failed deliveries with automated NDR (non-delivery report) follow-ups and COD order confirmations sent straight over WhatsApp.

👥 Built for Teams
Add team members, assign chats, and manage permissions — all from your phone. Perfect for support teams of any size.

🌙 Works the Way You Do
Clean, fast mobile app with dark mode support, so your team can manage customer support on the go, day or night.

🔗 Courier & Store Integrations
Connect your Shopify store and courier partners (like Shiprocket) to sync orders and tracking automatically — no manual updates needed.

KEY FEATURES
- Shared WhatsApp CRM inbox for teams
- AI-powered customer support replies
- Live order tracking linked to every chat
- Support ticket management & escalation
- Customer lifetime value & order history at a glance
- NDR recovery and COD confirmation automation
- Shopify order management integration
- Team member roles & permissions
- Push notifications for new messages
- Light & dark mode

WHO IT'S FOR
D2C brands, Shopify sellers businesses that want to automate customer support, reduce response times, and turn WhatsApp into a real sales and support channel — not just a chat app.

Download B2BCatalog and manage every customer conversation, ticket, and order from one place.

What’s new

Bug fixes
ERP & Inventory services Added
Brand Order tracking link added
Employee Attendance System included
Multiple whatsapp supported
Notification bug fixed
Filter bug fixed
In chat screen has the indiamart requirement