
Alex Rikleen
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I set a temperature in the app and it randomly changes the setting to something else. When things are working well, this happens twice a week. But sometimes it happens hourly. There is virtually no customer support system for homeowners - there is no phone # to call, no online chat available, and it's very difficult to find the support email address. Quite simply, the app fundamentally fails to achieve the most basic tasks it's designed for. Update: a year later, it's still horrible.
8 people found this review helpful
Daikin Comfort Technologies North America, Inc.
January 24, 2024
Hello Alex, please contact us with your MAC address at infoapps@airzonecontrol.com to let us have a look to your system. Best regards. The Airzone team

Glenna Rhodes
When it works I prefer this app to the wall control. BUT the big issue is that it seems to randomly "disconnect" one or all of my 4 units. I can't get them back "online" within the app. Extremely frustrating after being used to using an Ecobee or Nest thermostat with an Alexa. Having to get up (especially in the middle of the night) and work my way thru the menu on the wall unit is a frustration. I don't think my guests could manage their room temperature without a training session😵💫
3 people found this review helpful
Daikin Comfort Technologies North America, Inc.
July 5, 2022
Hello, we are working with Daikin, to solve this issue. We hope we find a solution in the next weeks. We are sorry for the inconvenience. Regards.

Menashe Reichman
I've had TERRIBLE experience with wifi adapters, I've tried to install at 1 site on 11 differant wallmount units. On 6 units it took dozen of retries till the wifi connected to adapters, on 3 of the units on the app it says that it's connected but the tempature does not come up on app and unit does not respond to any commands from app. On 2 units no matter how many retries wifi does not connect. #2 schedule does not always kick in, and if it does it gets the temp setpoint wrong
1 person found this review helpful
Daikin Comfort Technologies North America, Inc.
January 2, 2025
Dear Customer,
We are sorry to hear that you have experienced these issues with the configuration of our devices. Please write to us at customerservice@airzonecontrol.com, and we will be happy to assist you.
Best regards,
The Airzone Team