ReturnMate Tech

Mate HQ

About this app

ReturnMate Tech is the technician companion for teams managing returns, warranty claims and repairs with ReturnMate.

Built for the workshop and service bench, ReturnMate Tech puts the next action for every unit in your pocket — from receiving a returned parcel through inspection, diagnosis, repair and final resolution.

SCAN AND RECEIVE

Scan a device tag, ReturnMate QR code or supported carrier label to find the right job instantly.

Incoming parcels can be received directly from the workshop floor, while existing units open straight into their RMA or repair job.

Supported workflows include labels from Australia Post, StarTrack, TNT and Team Global Express.

WORK YOUR BENCH

See what needs attention now, what is arriving and what is waiting on someone else.

SLA countdowns help technicians prioritise work across the shift.

You can:

Claim unassigned jobs
Find RMAs by RMA number, customer, order or serial number
See incoming and waiting units
Track work assigned to you
Move jobs through the repair workflow
CAPTURE DIAGNOSTICS AS YOU WORK

Keep the complete repair record with the unit.

Log faults and diagnostic findings
Take and attach photos
Capture and verify serial numbers
Record labour time
Record parts used during repairs
Add internal technician notes
Send customer-facing updates

Everything stays connected to the ReturnMate RMA record so customer service, warehouse and workshop teams can work from the same information.

INSPECT, REPAIR AND RESOLVE

Complete the operational workflow directly from your phone.

Run inspections, record warranty determinations, document repairs and resolutions, assign stock dispositions, process counter-swap workflows, hand over completed units and close jobs.

Sensitive or irreversible actions require confirmation before they are completed.

BUILT FOR RETAIL SERVICE & WARRANTY TEAMS

ReturnMate Tech is designed for technicians working with products where a return involves more than issuing a refund — including electronics, batteries, power equipment, appliances, tools and other products requiring inspection, diagnosis or repair.

REQUIRES RETURNMATE

ReturnMate Tech requires a staff account connected to a store using ReturnMate.

Your ReturnMate administrator can add technician accounts under:

Settings → Users
ReturnMate Tech is not a consumer return-tracking app.

If you are a customer returning a product to a store, use the tracking or return link provided by the retailer instead.

What’s new

Initial release: scan-first returns workshop app — receive parcels, log faults, warranty resolutions, repairs and dispositions from the bench.