
Ak Spencer
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Subscribed and straight after renting a bike with one pedal broken. straight after contacted BiT for support as I didn't manage to end the service and also let them know about it. I was charged €93.20 and still making a big deal for a refund. I did not even give a go to use it another time, have messaging, sent emails, etc. was offered a partial refund. Crazy! I hope the unsubscription won't be another battle in a few days, plus keep asking for an insane charge of over €93 for no service!

Matt
the app works but if you uninstall it and then try to install it later and log in, you can't log on because it asks for a telephone number and then tells you the telephone number is already in use and won't let you proceed, so it's unusable, meaning the bikes are also unusable.

nenellie sarmiento
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There are places where you cannot park. Left the ride where bicycles usually park and it automatically closed after one hour of not using it but it was still active. So I was charged for the remaining hour. The bike after a few kilometers became difficult to pedal and slowed me down
Bit Mobility S.r.l.
August 17, 2026
Hi Nenellie! We’re sorry your ride wasn’t smooth.
To help keep the fleet organized, rides can only be ended within the service area shown in the app, where full pedal assist is available. Outside this area, pedal assist is reduced and the ride can’t be ended.
Please contact us via in-app support so we can review your ride and charges together!