TMdrive-e2 Support

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About this app

"TMdrive-e2 Support" (hereinafter referred to as "this application") is an application for the drive device TMdrive series.
With this app, you can browse the instruction manual and troubleshoot when a failure occurs.
The target models are TMdrive-10e2, TMdrive-70e2, TMdrive-MVe2, TMdrive-CYCe2.

Document list
-You can browse the instruction manuals for each model.

Troubleshooting & Support
-The product is recognized by reading the QR code attached to the drive device. * QR code will be supported one by one.
-By selecting the model and selecting the FI code displayed on the drive unit panel, you can check the explanation of the failure and the remedy.
-You can send the corresponding log data to TMEIC.
-We will guide you to the support desk.

[Precautions and requests]
* Communication charges apply for downloading this application.
* This application uses the camera function when reading the QR code.
* This application uses the dial function when contacting the support desk.
* The contents and functions of this application are subject to change or termination without notice.
* This application is provided as is and does not guarantee anything.
Toshiba Mitsubishi Electric Industrial Systems Co., Ltd. is not responsible for any damage caused to the customer in connection with the use of this application.
* TMdrive is a trademark of Toshiba Mitsubishi Electric Industrial Systems Co., Ltd.

What’s new

・情報の更新。