SFA Field Service Management
10+
Downloads
Everyone
info
About this app
Manage your customers and field teams, get the job done.
With the SFA FSM (field service management) mobile app, your business gains full visibility of both CRM workflows and field service operations — all in one single platform. Designed for service teams, job dispatchers and sales teams in Kenya, this app helps you streamline your operations, reduce admin work, boost productivity and drive customer satisfaction.
Key Features
CRM & Customer Management: Store and manage customer contacts, companies, locations & history. Qualify leads, create opportunities and track sales progress.
Job & Service Management: Create service requests or jobs from CRM or directly in the field. Assign to technicians, schedule, dispatch and update status in real time.
Technicians: Field team members see their daily jobs, have directions to the customer locations, check-in/check-out, access job details, log labour, update job outcomes.
Scheduling & Dispatch: Efficiently assign jobs based on technician availability, skills and location. View calendar, map-based scheduling and optimize travel.
Mobile Invoicing & Payments: Generate service reports and invoices on-site, allow customers to approve and pay via mobile if required.
Analytics & Reporting: Get insights into job resolution times, first-visit fix rates, technician performance, customer satisfaction.
Why choose this app?
If you run a service business — maintenance, installation, repairs, field sales, equipment servicing — you’ll know how chaotic things can be: missed jobs, over-booked field staff, lost paperwork, blind spots in CRM. This app gives you a unified tool that brings together your sales pipeline and field service execution.
From quote to job assignment to completion, your team stays connected, your customers stay informed, and you get data-driven oversight.
With the SFA FSM (field service management) mobile app, your business gains full visibility of both CRM workflows and field service operations — all in one single platform. Designed for service teams, job dispatchers and sales teams in Kenya, this app helps you streamline your operations, reduce admin work, boost productivity and drive customer satisfaction.
Key Features
CRM & Customer Management: Store and manage customer contacts, companies, locations & history. Qualify leads, create opportunities and track sales progress.
Job & Service Management: Create service requests or jobs from CRM or directly in the field. Assign to technicians, schedule, dispatch and update status in real time.
Technicians: Field team members see their daily jobs, have directions to the customer locations, check-in/check-out, access job details, log labour, update job outcomes.
Scheduling & Dispatch: Efficiently assign jobs based on technician availability, skills and location. View calendar, map-based scheduling and optimize travel.
Mobile Invoicing & Payments: Generate service reports and invoices on-site, allow customers to approve and pay via mobile if required.
Analytics & Reporting: Get insights into job resolution times, first-visit fix rates, technician performance, customer satisfaction.
Why choose this app?
If you run a service business — maintenance, installation, repairs, field sales, equipment servicing — you’ll know how chaotic things can be: missed jobs, over-booked field staff, lost paperwork, blind spots in CRM. This app gives you a unified tool that brings together your sales pipeline and field service execution.
From quote to job assignment to completion, your team stays connected, your customers stay informed, and you get data-driven oversight.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
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Data is encrypted in transit
You can request that data be deleted
What’s new
• Lead Management - Easily add and view customer leads to grow your business
• Location Management - Add and track buildings and job locations
• Job Management - Create and view field jobs efficiently
• Activity Logging - Record field activities and service updates in real-time
• Location Management - Add and track buildings and job locations
• Job Management - Create and view field jobs efficiently
• Activity Logging - Record field activities and service updates in real-time
App support
phone
Phone number
+254208000052
About the developer
SFA TECHNOLOGIES LTD
info@sfa.co.ke
6th Floor Hazina Towers, Utalii Lane
00100
Nairobi
Kenya
+254 777 523080
