
Vania Valentina
Worst app and worst customer service SOP. I ordered 2x: 27 May & 3 June 2026. It is now 16 June 2026. Up until now, the last updated status on their app is "product being packaged". I am contacting the customer service right now and have waited almost 20 minutes with no response - only a template introduction about someone named "Abell". Informa Sunset Road, who messaged me quickly after my purchase to let me know that shipment can take 7-10 days, never responded anymore when I asked nicely.
2 people found this review helpful
Kawan Lama Retail
June 17, 2026
Hai Ibu Vania Valentina, Makasih udah share pengalaman nya ke kami š maaf banget ya atas kendala yang terjadi dan bikin kurang nyaman. terkait kendala yang di alami silakan ibu dapat menghubungi kami via WhatsApp di nomor 081511002000. kami tunggu ya. makasih banyak ya.^Pj^

Hanzel Frederick
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Cancelled order without any notice (only through the apps. if you don't have the stock, you need to update your apps regularly. The apps didn't mention anything about my used point refund as well. I just set my bank account to process the refund, the apps have 2 factor authentification and told me to send code through whatsapp, but i did not receive anything from my whatsapp (but through sms). Not recommend to transact through this apps, the developer not really serious maintaining this apps
Kawan Lama Retail
March 12, 2026
Hai Bapak/Ibu Hanzel Frederick, Makasih udah share pengalaman nya ke kami š maaf banget ya atas kendala yang terjadi dan bikin kurang nyaman. terkait kendala yang di alami silakan Bapak/Ibu dapat menghubungi kami via WhatsApp di nomor 081511002000. kami tunggu ya. makasih banyak ya.^MA^

Nitto S
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The app and their products are fine, but cs response via whatsapp are very slow. Sometimes it takes weeks to resolve a simple issue.
Kawan Lama Retail
June 17, 2026
Hai Bapak Nitto S, Makasih udah share pengalaman nya ke kami š maaf banget ya atas kendala yang terjadi atas lambatnya respons layanan melalui WhatsApp.
Hal ini menjadi perhatian serius bagi kami dan akan segera kami evaluasi agar ke depannya penanganan dapat lebih cepat dan optimal. Terima kasih atas masukan yang diberikan.^Pj^