![](https://play-lh.googleusercontent.com/a-/ALV-UjUZRZLMomMJyx5l7UnnBVqd8vBAMz7umW7odAwsv7I_0AxeAeed=s32)
Febrian Syahlim
Service of delivery and instalment it's really ugly and very bad. They don't had time management, and customer must to follow they time and always late. I had bad experience off INFORMA instalment team, the come over 6PM and after he know i don't stay at my home (only my staf) he don't want to instaling and say don't bring the tolls. It's to stupid for me to trust INFORMA. Until today, i already deal with team INFORMA in before lunch time. They change to 3PM and not permission with me
6 people found this review helpful
Kawan Lama Retail
May 6, 2024
Dear Bapak/Ibu, mohon maaf atas kendala yang dialami. Bapak/Ibu dapat menghubungi layanan e-mail kami di informa.care@homecenter.co.id atau melalui layanan chat yang ada pada aplikasi mobile app untuk dapat kami bantu kendalanya . Terima kasih.
![](https://play-lh.googleusercontent.com/a-/ALV-UjWsUQd70HLOtZm1j8O9FWcEZEIfZTgTAHhmr1-MewqQBxcHyjIu=s32)
Nungki Rositaningsih
I love the old service system actually,easy to communicate with customer services too. With this application,my points are not update at all even my order was delivered,then there was imperfect product,they said they will replace it, but I need one week to wait for my new one. Communication with CS not really helpful either because CS just communicated with whatsapp only. Really stressful. But the online shop system is fine.
54 people found this review helpful
Kawan Lama Retail
November 9, 2021
We apologize for the inconvenience. We will review this to improve the quality of our services in the future. Thank you.