myt care

Mauritius Telecom Ltd

About this app

myt care is an all-in-one app which enables you to manage all your my.t and Telecom services: Fixed line, Internet & TV, my.t Prepay, my.t Postpay.

You can now subscribe to or upgrade your my.t services, pay your MT bills, get your bill statements, retrieve your PIN & PUK, and find immediate solutions through self-troubleshooting, among many other features.

All your services can now be accessed and easily managed on the go with the **myt care** app.

Any my.t customer (Fixed line, my.t home, or my.t mobile), both in Mauritius and Rodrigues, can use the app. All you need is a smartphone or tablet and any local SIM (my.t mobile or any other operator) registered under your name.

**If you have a Fixed account, the myt care app allows you to:**

* View your account information
* View your bill statement(s)
* View the status of your TV decoder and Wi-Fi router at your premises
* Track your internet usage
* Subscribe to a new Fixed line
* Subscribe to and/or upgrade Internet & TV services on an existing Fixed line
* Subscribe to Value Added Services on your Fixed line (e.g. Call Waiting, Caller Line Identification, etc.)
* Download and share your bill(s)
* Register for eBill services to receive your bills by email
* Pay your bill(s)
* Download and share your receipt after bill payment
* Access support for any issues, including rebooting home equipment, changing your Wi-Fi password, and checking the status of your requests

**If you have a Prepay account, the myt care app allows you to:**

* View your current prepay balance
* View details of your internet usage
* View your SIM information (PIN, PUK, and Network Status)
* Recharge your own account or another my.t mobile account with airtime
* Get Emergency Credit if your balance is less than Rs 5.00
* Buy a data pack for yourself or for a friend
* Buy Deezer
* Enable a 5G connection on your smartphone (if compatible)
* Swap to eSIM
* Access support for any issues

**If you have a Postpay account, the myt care app allows you to:**

* View your my.t Postpay account information and internet usage
* View your SIM information (PIN, PUK, and Network Status)
* View your bill statement(s)
* Upgrade your Postpay offer
* Get more data with our Booster offers
* Subscribe to new services
* Subscribe to Value Added Services on your my.t Postpay (e.g. Call Waiting, Caller Line Identification, etc.)
* Pay your bill(s)
* Download and share your bill(s)
* Download and share your receipt after bill payment
* Upgrade your Deezer pack
* Enable a 5G connection on your smartphone (if compatible)
* Swap to eSIM
* Access support for any issues

**Other interesting features:**

* You can view your bill statements and pay all your Mauritius Telecom bills (my.t home and my.t Postpay) on the **myt care** app.
* You can manage another person's my.t home and my.t mobile (Prepay and Postpay) accounts.

Ratings and reviews

Not recommended at all. No option to link bank account if your myt number is not registered to your bank account. No credit card option payment available. Selfcare website is not working since several weeks now and none of the staff are able to provide assistance on payments. Poor customer service and no flexibility on payment options. Instead of improving lives of your customers, this app prefer to give the worst time to them.

It is just a shame that customer cannot manage fully their account online. Need to go to shop to do so. The application gives you only the possibility to upgrade account but no possibility to downgrade. The online help support on the application is just useless. You cannot even fill a complaint on the app. Asking you to call directly support line. No real value added on the app than the myT portal. A lot of steps to authenticate and register and still don't have the hand on your own account.

Very unprofessional service from Mauritius telecom. I paid for 1 week data package. The app says payment is successful, but I didn't receive any service. Called 8900 to complain, I was told a request will be made on my behalf for refund and I may buy another data package. I don't understand why it should be such a hassle, as the app clearly point out the problem. Should anyone need phone and data service I strongly suggest you choose a better provider where customers are valued

What’s new

Bug fixes and optimisations