IFS Remote Assist

Help Lightning

About this app

IFS Remote Assistance and Visual Guidance enterprise-wide AR solution for fast visual help provides remote expert guidance and support, with advanced features such as spatial computing, patented merged reality, curated quick knowledge, AI value analytics and automated visual procedures for guided self-help.

Hyper-Quick Merged Reality unlocks the power for extremely fast, accurate remote expert assistance with patented Merged Reality. Merged Reality is a virtual, side-by-side video collaboration with blended “live” hand gestures, overlayed visual instruction, curated quick knowledge, alpha-channel-enabled visual aids, pre-selected troubleshooting, and merged demonstration using real tools and equipment. Merge content and real interactions with AR spatial understanding and annotations.

Curated Quick Knowledge Share and manage smart, quick knowledge in visually guided procedures, chat, and merged reality fast help sessions. Manufacturers and service organizations accelerate precise communication with curated model and serial number related images, videos, guides, PDFs, drawings, and models from enterprise content. Understand flows quickly for installation, troubleshooting, safety, sales and break/fix service in merged reality or chat sessions.