
Sony Xperia
This app is not free. We pay for it in our groceries and since IGA is one of the most expensive grocer, we deserve better. The latest update is a major step back. Only 1 shopping list, items can't be checked, just deleted, no landscape anymore, looking for produce doesn't show brands or prices, offers are not bringing points,... the list is endless. Can't you get proper developers? If not improved, I'll soon be looking for another grocer with a proper app. Don't tell me to contact you, fix it!
5 people found this review helpful
Hello Sony Xperia, sorry for the poor experience — we acknowledge the shopping list, landscape, produce, offers and other issues you described. Please contact customer.service@sobeys.com with app version, device model, OS, screenshots and steps to reproduce. We've escalated this to our team for review. Thank you.

Caroline
What's with the new update! Searching for items has become a chore. Missing images, missing products couldn't even find "farine d'amande" in the French interface it kept deleting my apostrophe in the search box. I had to enter the product manually. Some portion of the app is nice but I miss the old way of searching. I'm asking for a certain product I'm getting everything else that includes the ingredient instead of getting the ingredient itself. Disappointing!
4 people found this review helpful
Hello Caroline, sorry the update made searching difficult and removed images/products. We’ve escalated this to our team. Please contact customer.service@sobeys.com with app version, device model, OS, steps and screenshots so we can investigate. Thank you.

Kimberley Astle
I've been utilizing my Scene+ card at IGA , I found it convenient and helpful when accumulating points to turn them into cash. The IGA app updated my points fast, I could see how much in dollar amounts I could redeem with the points and dollar amount bar. I went grocery shopping yesterday and looked on the IGA app today, I could see the points accumulated but not the points and dollar amount bar. Where and how can I keep track of the points and dollar amount I can redeem?
Hello Kimberley, sorry the points/dollar bar disappeared. We’ve escalated this to our team. Please contact customer.service@sobeys.com with device, app version, date/time of purchase and receipt/transaction details so we can investigate. Thank you.