
Pua B
When the app is working, It's great! I get location accuracy as well as correct approx time arrival. But when it's not, it's bad. The location system needs to be fixed. It'll sometimes have my kids clear across town when they're already in the house. Or the bus will still say that it's at the depot when really it's around the corner. I think that once that's squared away, a lot of the reviews will be better.
SMART tag
January 15, 2026
Thank you for your feedback and so glad that you like the app! As for the GPS, when a driver signs into a route, the time parameters may impact when the map is available. For individual assistance, please contact support@smart-tag.net or 512-686-2360 and include your student's district and route number. Our team is ready to help.

Alexandra Johnson
I used to love the website and was excited when I heard the whole thing got moved to an app. Now, I wish there were neither because the whole system is buggy. I've seen my kids' buses "stuck" in one spot, or the app doesn't notify that the bus is within the set minute arrival time. My kids have missed the bus more times than I can count due to no notification.
2 people found this review helpful
SMART tag
September 2, 2025
Oh no! We sincerely apologize for the troubles you've had with the app. Please contact us at support@smart-tag.net or 512-686-2360 and let us know your student's district and route number. We'd be happt to help with the notification settings. Once resolved, we hope you will consider revising the rating. Thank you.

Vanessa Sapp
If I could give this app 0 stars, I would. This app is trash, and I much preferred the website. Additionally, it does not make sense that I can not set my student up to receive the bus alerts. I am in full work mode at work by the time my high school student leaves out to catch the bus. I don't see the notifications until it is too late. The alerts are more important to the bus rider (especially high school).
15 people found this review helpful
We apologize for the inconvenience, and value your feedback. Your feedback helps inform our roadmap to make this the best app it can be. We will pass this information to the product development team. Thank you!