
Amanda Hill
It notifies fine, but when I go into the app it doesn't show my student. I can go into notifications and it will show drop off and pickup of him, but he isn't listed on the student part. Also trying to add my other kid since his school just got one and it just keeps spinning like it's loading, had to try multiple times, then it said it added him, but when you go into the account part it shows no kids linked. If I go out and back in sometimes it says kids linked. Won't change bus notify time
10 people found this review helpful
SMART tag
November 19, 2024
Hello, this sounds very frustrating, and it needs more detailed examination. Please log out of the app and re-login. If that doesn't resolve the issue, please report it to our support team at support@smart-tag.net or 512-686-2360. We want you to have accurate information about your students.

Pua B
When the app is working, It's great! I get location accuracy as well as correct approx time arrival. But when it's not, it's bad. The location system needs to be fixed. It'll sometimes have my kids clear across town when they're already in the house. Or the bus will still say that it's at the depot when really it's around the corner. I think that once that's squared away, a lot of the reviews will be better.
SMART tag
January 15, 2026
Thank you for your feedback and so glad that you like the app! As for the GPS, when a driver signs into a route, the time parameters may impact when the map is available. For individual assistance, please contact support@smart-tag.net or 512-686-2360 and include your student's district and route number. Our team is ready to help.

Alana Comeau
I much preferred the website; I could actually see where the bus was and how far it was from our stop. So far I have received one notification of what should have been six, and the app just does not load at all around pickup/dropoff time. If there's a "light version of the portal" coming, maybe that should have been finished and released before forcing everyone onto a non-functional app.
22 people found this review helpful
We're sorry for your frustrations. Please verify that SMART Alerts are on for each setting and each student you selected (To School/To Home/Load/Unload), and that the correct route is assigned to your student. For individual assistance on features and notifications, please contact support@smart-tag.net. We want this app to work for you.