
Pua B
When the app is working, It's great! I get location accuracy as well as correct approx time arrival. But when it's not, it's bad. The location system needs to be fixed. It'll sometimes have my kids clear across town when they're already in the house. Or the bus will still say that it's at the depot when really it's around the corner. I think that once that's squared away, a lot of the reviews will be better.
SMART tag
January 15, 2026
Thank you for your feedback and so glad that you like the app! As for the GPS, when a driver signs into a route, the time parameters may impact when the map is available. For individual assistance, please contact support@smart-tag.net or 512-686-2360 and include your student's district and route number. Our team is ready to help.

Alana Comeau
I much preferred the website; I could actually see where the bus was and how far it was from our stop. So far I have received one notification of what should have been six, and the app just does not load at all around pickup/dropoff time. If there's a "light version of the portal" coming, maybe that should have been finished and released before forcing everyone onto a non-functional app.
20 people found this review helpful
We're sorry for your frustrations. Please verify that SMART Alerts are on for each setting and each student you selected (To School/To Home/Load/Unload), and that the correct route is assigned to your student. For individual assistance on features and notifications, please contact support@smart-tag.net. We want this app to work for you.

Tony M (Froboy77)
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Major downgrade from the previous system our school used. You cannot look at the map until you get a notification. The notification is sent based on the time the bus is expected to arrive. Too unpredictable. Would be nice if you could set a zone and when the bus passes that zone, you get a notification. Updated my review to lower the rating. Map function hasn't worked at all for several weeks.
4 people found this review helpful
SMART tag
December 13, 2024
12/13/24 update: We apologize for your frustration. The issue with your map and notifications needs further investigation. Please contact us directly at support@smart-tag.net or 512-686-2360. We want you to have accurate infomation about your students.