Ridder iQ - Service Remote

ECI Software Solutions, Inc.

About this app

Ridder iQ Service Remote
Ridder iQ Service Remote is the mobile app for field service engineers and technicians working with Ridder iQ. Access your assigned service orders, register work performed, and complete service tasks directly on-site. With built-in offline support, you can continue working even without an internet connection. Once you're back online, all data is automatically synchronized with Ridder iQ.

Service Remote helps technicians complete service jobs efficiently while ensuring that all relevant information is captured immediately. This keeps planning, administration, and invoicing up to date with accurate, real-time information.

Key features
• View assigned service jobs with relevant service object information and needed material list
• Register completed work
• Record working hours and travel times
• Register used materials
• Generate a customer report with signing and mailing options
• Work offline with automatic synchronization
• Navigate directly to service locations
• Capture photos and attachments
• Create a new servicejob on site
• Create instructions for a follow up

Seamless integration with Ridder iQ
All recorded information is securely synchronized with Ridder iQ, providing planners, back-office staff, and finance teams with up-to-date information for follow-up activities and invoicing.

Please note: Ridder iQ Service Remote is intended exclusively for organizations using Ridder iQ. A valid Ridder iQ environment and user authorization are required to use this app.

What’s new

• View assigned service jobs with relevant service object information and needed material list
• Register completed work
• Record working hours and travel times
• Register used materials
• Generate a customer report with signing and mailing options
• Work offline with automatic synchronization
• Navigate directly to service locations
• Capture photos and attachments