
Christopher Erdal
I'm planning a trip from Perpignan to Volterra in Italy in my 2019 E-Soul. 2 things bother me: 1/ I can input my estimated range, but I can't say at what speed. My consumption varies between 14kwh/km and 22kwh/km. Can the app not refer to an online database for this for each vehicle? 2/ The suggested route includes some charging stops at 10% remaining charge but I'd like to stay over 20% or 25% after bad experiences with out of order chargers. Could you add this as a settable parameter? Thanks.
Hello Christopher. Thank you for your feedback. To answer your questions about the app, could you, please, contact us on support@fastned.nl? Thank you in advance! Fastned support.

Joey Matt
Cannot create profile in the app. Says "something went wrong, try again next time" every time I try to sign up. No other ways to sign up. Would be very nice to be able to plan journey in app, but can only do that with an account
Hi Joey, we are sorry to know that you can't use our app. We'd love to help you with the issue. Please, contact our customer support department. You can email support@fastned.co.uk or call +44 (0)203 936 1700. Kind regards,

Jeff Orr
Cannot create account in the app. The page errors out every time with the error Oops Something Went Wrong after trying to load the captcha. Restarting, force quitting app, clearing storage does not help. No way to create app on web site. Pixel 5 with latest Android 13. Only giving two stars because map view works well. Need a Charge As Guest option
1 person found this review helpful
Hi Jeff, Thank you for your feedback. We are sorry to hear that you're having trouble making an account. Could you email us with a screenshot of the error message you're receiving? That way, we can narrow down what the problem is and help you find a solution. You can email us on support@fastned.nl. Nikita / Fastned Support