Linda B
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It doesn't work any more. Tried removing app and downloading again. However it still doesn't give information about post or packages that are due to arrive. I receive email notification about packages, but it doesn't show up in the app. Not sure if they have had technical problems for the last 3 weeks or if the app just old and below par Update: Yes, I removed and downloaded it again on Monday. It still doesn't work. It's a useless app. I would give 0 stars if I could. 2024 and it's still awful!
35 people found this review helpful
PostNL Holding B.V.
August 11, 2023
Bedankt voor de feedback. Ben je al ingelogd in de app? De afgelopen weken hebben we wel wat nieuwe update doorgevoerd waardoor het probleem hopelijk opgelost is. Wanneer je nog steeds problemen ervaart kun je een mailtje sturen naar app@postnl.nl, dus helpen we je daar graag verder.
Jowsen
Can't select the nearest (couple of) service centres for delivery, it will be "some centre en route to you", which is usually two kilometres away instead of 200m. Somehow can't move two packages that were supposed to be delivered on the same day, to the same day, even when I tried to delay the deliveries. Pretty annoying and wasteful. The setup with account and address is rather frustrating but hasn't broken since. Also, there are advertisements in the app.
1 person found this review helpful
PostNL Holding B.V.
June 18, 2024
Hoi. Dit is zeker niet optimaal. Vinden wij ook. We zijn dan ook druk bezig om dit te verbeteren. Stay tuned.
Thijs van den Nouland
Fairly useless app. Guess it's OK if you have multiple parcels you want to track, but otherwise you can just use the track and trace website. Anything useful requires an account, like changing what should happen with an incoming parcel when you aren't home. A shame, another company that wants your data and therefore another place that might leak it in an IT incident. I'd prefer having less accounts, not more.
2 people found this review helpful