Poorly designed app! Wants to constantly check my location even after denying it access to it, which became a constant interruption. The search function needs an actual search bar where you can type your location into not just a long list. Only had to use it because your ticket machine was broken at the Langham hotel. I shouldn't have to pay for parking if your machine is out of order. You charge enough to be able to maintain your equipment.
App is non-native, which means a poor user experience. Main purchase screen has some serious design issues, which has caused me to purchase the wrong type of parking—meaning I have been charged more than I should have been! I have zero tolerance for design flaws which result in costing me money, so this is a 1-star app until this issue is fixed.
WARNING: on a Sunday with all day parking you can end up paying $18 for 10 minutes parking. The app DOES NOT warn you that it's an all day fee, rather than a usage fee. Pretty poor all round: Doesn't show how much parking has cost so far. Sometimes it does not show parking is in progress, just has the start parking screen. How do you stop your parking session? Warning: is inaccurate in guessing which car park you are at, eg confuses Dixon and Ghuznee.
1. You don't need my mobile phone number. This should not be a mandatory field. My mobile number has absolutely zero impact on my ability to park my car. 2. I only got this app to get the $14 earlybird advertised on the sign... but that's not possible, since you add a transaction fee within the app. There is no way to actually get the advertised $14 price. I now see it does say on the advertising in very small print "electronic transaction fee applies" but this is very deceptive. Stop advertising prices that are impossible to obtain. Why not advertise 50c parking and then have a $14 transaction fee? Or better yet, $14.50 parking with no transaction fee?
Haven't had problems using it, but it's way too easy to accidentally choose "casual" parking instead of early bird.. Can get very expensive!
This app sucks, has had me late for work, as sometimes I receive error msgs saying "app unavailable" so I'm deleting, will just have to make sure I have cash.
ParkMate users - thank you for your fantastic feedback! Based upon this, we’re now excited to release version 1.1.6.
This update introduces promotional codes to the app.
Enjoy - we’ve got more exciting updates coming soon!