
A Google user
Their customer service really sucks. Unless you upgrade to Pro they won't help with a problem. They just refer you to a help page with few answers. So if you have a serious problem, like logging in and can't upgrade to Pro, they won't help and you've lost the program and all of your passwords. Update. Their response is not correct.. I knew my master password but after an update it would no longer work. I emailed them many times but was constantly told that they would not help unless I was a Pro customer.. I could not upgrade to Pro status because the app would work. I ended up losing all password data.. they refuse to admit that it might be a problem with their program and would not help at all. In fact they would not answer the emails personally and only sent back pre-recorded responses This was a horrible experience and I'm glad I terminated and went somewhere else. I would never recommend this program to anyone. It was good when it worked but if you have a problem forget about it.
3 people found this review helpful
Not true. We had been helping this user regardless. He forgot both his master password & 4 digit PIN. We make it very clear both in app & docs, master password is your secret & without it nobody can decrypt your records including us. This provides 100% security. He couldn't remember master password hence this negative review. App works as designed.

A Google user
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I've been locked out of my account since the last update, have followed all the recommended advice in the FAQ section unsuccessfully, then attempted to email for further assistance only to be told after repeated attempts that there was an error; if the owner of the site, check the logs. I am completely lost without all the info stored in this app and am NOT pleased! Beware!!
3 people found this review helpful

Ms Quartereyes
Been using this App since 2016. It logged me out today and I paid the annual $9.99 March 2023. When I log back in, ALL of my saved information is gone! 03/13/2025 Same experience. App logged me out. When I tried to log back in, Google would not authenticate. None of my master passwords worked. This app needs a reset options for its users. I am away for work and could not use this app in a serious situation. I learned a valuable lesson today. Go back to paper & stop depending on this tech.
1 person found this review helpful