A Google user
I used to love this app, but now I wouldn't recommend it to anyone. Up until about 3 months ago, this app was perfect. I loved it. Quick, good usability, easy navigation, plenty of instruction. Now, load times are outrageous, the screens, when they do finally load, sometimes duplicate instead of sending you to the next step (as in a transfer), and it's over all just a clunky app.
18 people found this review helpful
I find everything but the e-deposit feature acceptable. If there is any error while taking a check photo I get a box telling me about the issue with an "OK" button. Pressing the OK button does nothing. I end up having to close the app, reopen, and try again. I had to turn the auto capture off as it tries to take a pic of the front of the check before I can position the camera. Then I get an error message with an "OK" button.... and have to close the app, open again. log back in, and start over. E-deposits are frustrating to say the least! I have a Galaxy J3 Luna Pro, Android version 6.0.1.
2 people found this review helpful
Palmetto Citizens FCU
April 28, 2021
We appreciate your feedback and are sorry you've had issues with Mobile Deposit. We'll pass this along to our app developer. If you need assistance, or want to provide more details, please send a message using the Help Desk in mobile/online banking and a representative will be able to better assist you. Thanks for being a Palmetto Citizens member.
This app used to be useful, but since the update, despite repeatedly adjusting the settings and logging in with passwords and one-time passwords... it WILL NOT save biometrics option. Basically, it will put your security at risk by giving any malware THE MAXIMUM number of chances to steal your info. Once upon a time, my phone got a password snatcher on it... and failed because i never needed to enter it. Now, any overlay attack can because you are forced to use visible security.
6 people found this review helpful
Palmetto Citizens FCU
March 23, 2022
We apologize for any inconvenience. To verify your biometric settings, log in, choose Settings in the menu, then click on the Settings tab, then the Personal Devices button, select your device and make sure the biometric setting is set to on. Send us a message through the Help Desk in online/mobile banking if you need additional assistance.