Saras Support

Saras AI Institute, US

About this app

Saras Support is an internal support application designed for authorized support staff to efficiently manage customer support operations.

With Saras Support, support agents can:

• Receive and manage new support tickets
• Chat with customers in real time
• View complete conversation history
• Accept and assign support requests
• Track ticket status and progress
• Resolve customer issues efficiently
• Receive instant notifications for new assignments
• Collaborate with the support team through a centralized dashboard

The application is intended exclusively for authorized employees and support personnel. User accounts are created and managed internally by the organization. Public registration is not available.

Key Features:
• Secure employee authentication
• Real-time messaging
• Push notifications
• Ticket assignment and management
• Conversation history
• Status tracking
• Fast and reliable support workflow

Saras Support helps support teams deliver faster response times, improve collaboration, and provide a better customer support experience

What’s new

What's new in Saras Support:

• Added push notifications for new support messages and ticket updates.
• Stay informed about important support activity even when the app is closed.
• Improved notification reliability and overall app stability.
• Minor bug fixes and performance improvements.