Claims the account and routing number on the checks are unreadable if you get any kind of creases in the paper checks. I have a check that is 100% readable but it refuses to accept half my checks claiming the account information is unreadable. Further, the camera takes a photo of the check before the flash goes off because it never takes a lighted photo of the check without a secondary source of light. Pretty much as bad as the last app, just now in a new formatting!
3 people found this review helpful
I was very excited about makeover. Since it looks better and things like routing # is easily accessible, messaging, etc. BUT, since the makeover Ive had more issues with my accounts and cards than entire almost 5 yrs I've been with TH. From Cards unable to be valid forms of payment on file (for things my TH cards were previously used as), issues with direct deposit, and more. Not sure if I'm the only person experiencing but curious what ALL exactly changed w/ upgrade?
1 person found this review helpful
Trailhead Credit Union
April 4, 2022
We're sorry to hear you are experiencing issues with your account. The items being described don't appear to be related to the Trailhead app, but are potential account issues which should be discussed via chat, over the phone (503-220-2592), or in person. A Trailhead employee will be happy to assist with any and all issues you are experiencing.
Great detailed information on accounts. Fast and responsive. Customer service messaging is responsive in a timely manner. Wish the mobile deposit worked better, sometimes it just will not work and then I'm stuck mailing it.