PTA CMS

Pakistan Telecommunication Authority - PTA

About this app

To facilitate the telecom users, PTA has launched Mobile App of Complaint Management System (CMS). The App has following features:
– Complaint registration against various services i.e. telecom services
offered by service providers, mobile registration/ DIRBS, stolen mobile
handset / IMEI related complaint, internet content related complaint, etc.
– Tracking of complaint to view its status.
– Feedback on the complaint.
– History of complaints of individual user.
– Consumer awareness on different issues.

Ratings and reviews

Pathetic app experience — it doesn’t even load properly and only shows a blank white screen. When I tried filing a complaint through the website, I filled in all the required details, but upon submitting, it simply redirects and nothing gets submitted. Calling their support number is useless as the line disconnects. Despite my IMEI being officially PTA approved, they still blocked it. This is absolutely ridiculous.

useless app, doesn't work. tried sending emails that comes back saying send via app or web complaint form. in the form the app doesn't work, and after filling all details it still doesn't accept the complaint. tried numerous times. there is NO way to approach PTA, whom are the main authority. Highly disappointed!

Terrible experience. Despite visiting the PTA head office, I still can't use a local SIM. The system is inefficient and don't want to work. They always redirect you to other options instead of fixing the system, and those options are just a waste of time. Suggestions: 1. Open local SIM provider desks at airports like other international airports. 2. Allow the option to remove IMEI binding from accounts. 3. Create a system that automatically fetches passport and entry data to allow device.