LUX MED Patient Portal

Grupa LUX MED

About this app

Main features
• booking your treatment online
• online consultantion via chat (doctors, nurses and midwifes available)
• access to your treatment history (previous visits and test results)
• use online chat to get a referral for research
• renewing drug prescription online (when medical consultation is not required)
• check your referrals and book visits using them
Important:
We care about the security of your data. It is mandatory to sign the "Regulations for the provision of electronic services" in one of LUX MED medical center's to get full access to your account.
Downloading and using the application may involve standard data charges, according to the operator's tariff.
Making calls to the LUX MED helpline through the application is associated with standard charges for telephone calls, in accordance with the contract concluded for mobile telephony services.
Additional information:
Medical specialists have access to the patient's medical records, they can commission research or issue referrals.
Remember that the basic account gives access only to the limited functionality of the Portal.

Ratings and reviews

No appointments are available for the most of types of specialists. Now I need an appointment to a general practitioner. App shows a few slots 6 days later. I try to choose one but receive "This visit is no longer available". I recheck an hour later. The same slots and the same error! For all slots. I change language to Polish and get different slots but recieve the same error for all of them. Yesterday I had to wait 40 mins on a call, but a slot that didn't exist in app was provided to me.

The app isn't very well made, probably wasn't properly tested. Sometimes when you choose a setting in your search and want to go back to the search, it closes the whole page and you have to start over. Why you need to tap on logging in with your biometrics when it's the default beats me - you could easily skip this tap overall. As for the service, it's even worth. There are virtually zero appointments available, and it's nearly impossible to go see a doctor. Open booking for more than 2 weeks!

Poor application and so unpractical and not clear and so inflexible during login, I can login on browser but using same credentials on the I got an instance red message in a very weird way.

What’s new

Now, in the app:
UI changes to improve app usability.