
Adel Ernest
application is user friendly, punctual that provides up-to-date information. has the english language. one thing missing is when there are multiple pick-up branches in the same area, it didn't really specify in the application which one i should've gone to, so i roamed around for about 10 mins asking the employees if they had my package, it would be good to include a description or a picture of the exact collection point to avoid confusion. other than that, all good. thanks
DHL eCommerce Poland
February 6, 2025
Dzień dobry. Aby uzyskać kompleksową pomoc, prosimy o przesłanie większej ilości szczegółów (w tym nr. przesyłki) na adres cahelp@dhl.com. W przypadku problemów z aplikacją, także zapraszamy do kontaktu na ww. adres lub zgłoszenie błędu z poziomu aplikacji z załączonymi zrzutami ekranu. Nasi doradcy skontaktują się z Państwem. Pozdrawiamy

Merlin Gaillard
Absolutely terrible app, gives wrong status of shipments and no details, not even a link to see more on the web. For example right now one of my shipment is with status "On its way" in the app but it's actually "shipment on its way back to the sender" in the web tracking... 😕 To completelyhonest, this app is actually on par with the quality of service and customer service of this company. Avoid the app. Avoid DHL.
6 people found this review helpful
DHL eCommerce Poland
July 8, 2024
Good morning. Please send us an email to cahelp@dhl.com or report the error within the application itself (if it still occurs). Our agents will contact, verify the problem with operation or update to the latest version, and provide any suggestions for improvements. Best regards

Yuliia
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Absolutely terrible app!!! Firstly I tried to install it, waiting for verification SMS about 15 hours. And now trying to open a parcel locker with qr code from the app and every time it is an error! I'm literally going to the parcel locker fourth day twice a day and still hoping for the miracle. And yes, no respond from support team since Friday (it's Monday today) Upd: It's 24.06.24 and I finally opened the locker. Only today I've got QR on email, which works. It took almost a month!!!
6 people found this review helpful
DHL eCommerce Poland
June 5, 2024
Good morning. Please send us an email to cahelp@dhl.com or report the error within the application itself (if it still occurs). Our agents will contact, verify the problem with operation or update to the latest version, and provide any suggestions for improvements. Best regards