Mój DHL

DHL eCommerce Poland

Contains ads

About this app

The My DHL app was created with convenient shipment management in mind. It offers a range of features that simplify shipment management, including tracking shipment status, managing delivery options, redirecting shipments to a DHL BOX 24/7 machine or a POP, and sending domestic and international shipments. The app also allows you to track your courier's location on a map and contact them by phone if necessary. For your convenience, DHL BOX 24/7 machines offer remote locker opening, allowing for contactless pickup.

Ratings and reviews

The application fails when I need it most. The parcel status in the app did not update for several days and showed "In the warehouse", while on the website, it was already in the process of being returned to the sender. Most importantly: I received zero notifications (neither SMS nor e-mail) about the two failed delivery attempts or that the storage period at the depot was expiring. The app should be a reliable source of information, but instead, it is misleading.

"not collected on time or the recipient refused to collect it" yet the package was sent back before it even reached the parcel by the company themselves. the process went straight from "in delivery" to "return" perhaps there should be some clarification on this problem available in the app.

Absolutely terrible app!!! Firstly I tried to install it, waiting for verification SMS about 15 hours. And now trying to open a parcel locker with qr code from the app and every time it is an error! I'm literally going to the parcel locker fourth day twice a day and still hoping for the miracle. And yes, no respond from support team since Friday (it's Monday today) Upd: It's 24.06.24 and I finally opened the locker. Only today I've got QR on email, which works. It took almost a month!!!

What’s new

Wdrożyliśmy poprawki wprowadzające udogodniania dla użytkowników oraz stabilizujące działanie aplikacji.