Fulva Amanita
Disgusting App's translation to the English, and mostly no translation to the Chinese. Numerous service names in boxes are not translated. The biggest problem that it's impossible to buy a junior ticket otherwise than to switch to the Russian. Absolutely unclear what does it mean the fare Full, Single or Regular Non-refundable unless you switch to the Russian. Such a poor translation of the most important transportation service sets negative feedback. Hire professionals to do the work.
The functionality of the mobile application is constantly being improved thanks to the comments and suggestions of our users. We will forward your comment to the responsible department so that it will be taken into account when developing new versions of the application.
Marina Fomina
Frustrating experience. I didn't find an option to buy two tickets simultaneously. Have to book one ticket, then go back to search, then buy another ticket (hoping noone bought the sit next to the first one). Also I had passengers saved in my RZhD account on the website. Somehow although I logged on to my account in this app, my saved passengers didn't showup. I had to save their passport details once again. So frustrating... I'm not even talking on how difficult it is to log in to РЖД website..
18 people found this review helpful
For suburban destinations, you can issue only one ticket per order. Up to four tickets can be issued in one order for long-distance routes. Unfortunately, this is a limitation of the service. Work on the convenience of the application is underway.
Lee Bradley
As Pavel has already pointed out this app will not accept foreign Passport Numbers. I tried with my passport number, I tried with country passport code GBR and my passport number, I tried scanning my passport with the built-in option and got a prompt stating it was not a Russian Passport. At the stage where I enter all my document details and select them I get the message 'The document does not correspond to the specified age or tariff' of course all my details are correct. Oh, and I tried it with with language interface in English and Russian. A shame as I would use it if I was able to actually purchase a ticket.
16 people found this review helpful
ОАО "РЖД"
November 16, 2020
We are sorry for the problems. Please specify on which route you are trying to purchase a ticket with a foreign passport?