We use this for our business. This app doesn't stay connected to my android phone or my personal iPhone. I have read quite a bit about this app having issues for the last 6+ months. I sure hope the bugs get worked out otherwise we will have to look for another app to use for our business
I have a few issues: - if I don't have the app open it won't send notifications anymore - when I have the notification if 1 visitor present, I click on it, and nobody is there + the notification doesn't go away for a few hours If you could fix the first point error be really helpful. Is quite useless if I don't receive notifications while the app is not open. Thanks
Does nothing as compared to Desktop. Cannot Attact files cannot create,view,edit support ticket.Does'nt even allow to Select and copy Text...... its really frustrating. Appreciate the service free and all But Mobile App is really Thumbs Down at the moment.
First thing: on android phone (Samsung) already in the first week of use we have a problem: it says "connecting in...seconds" and it does not connecting. The button next to it, "connect now" does only to increase the connecting seconds". This must be a bug. Another issue: from the moment the visitor starts the chat, I (the agent) receive his/her message at least 15 seconds later and from that point another 5 seconds (at least) to enter the chat room. In my opinion is a little bit too slow and the visitor can leave. From another point of view the design and options are great.
The app could be better. Sometimes it doesn't show the chat, unless you restart the app. The online users notifications are too slow, they show users that already left the website for too long
Completely free... Absolutely great. Can't work out how to whisper chat to other agents? A built in translation using Google translate would be cool similar to what zopim has for free or a small charge ?