MBNA Mobile App

Lloyds Banking Group PLC

About this app

New to our app?
At MBNA, we’re boringly good at credit card stuff, which doesn’t make us ideal dinner party guests, but does make people want our credit cards in their wallets. Check out our Mobile Banking app.

Account management stuff
• Log on quickly and securely with your fingerprint
• Manage your account – check balances and pending payments
• Pay in cheques
• Easily transfer money and make payments to UK and international accounts
• View your PIN or request a new one
• Easily request a new card, report lost or stolen cards, freeze them and order replacements
• Quickly find and view transactions and statements
• Update your contact details
You can find plenty of other information in the app by using our ‘Search’ tool, as well as our handy ‘Help hub’.

Getting started
It’s quick and easy. You’ll need:
• The phone number that you’ve registered with us
• An MBNA credit card

Keeping you safe online
We do all we can to protect you online. This includes preventing connections from the app on devices that we think have been tampered with.

How we’ll contact you
Using our app won’t affect how we contact you. Our emails will address you by your title and surname, and include the last four digits of your account number, or the last three digits of your postcode. Any texts we send you will come from MBNA. Be wary of any message that differs from this – it could be a scam.

Important information
Your phone’s signal and functionality may affect your service. Terms and conditions apply.

When you use this app we collect anonymous location data to help combat fraud, fix bugs and improve future services.

Fingerprint login requires a compatible device running Android 7.0 or higher and may not currently work on some tablets.

Credit cards issued by MBNA Limited. Registered Office: Cawley House, Chester Business Park, Chester CH4 9FB. Registered in England and Wales under company number 02783251. Authorised and regulated by the Financial Conduct Authority. MBNA is also authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, Register Number: 204487 for the provision of payment services.

Credit is available, subject to status, to UK residents aged 18 or over.

Calls and online sessions (e.g. completing an application) may be monitored and/or recorded for quality evaluation, training purposes and to ensure compliance with laws and regulations.

Ratings and reviews

I've only had this card for one week and I'm already experiencing issues. I've been trying to register for online services through the app, but it keeps telling me they are having technical issues. How long until you guys fix this? When I called in , they said they could only help me with the web browser version and not the app. So the app gets a 1 star until it can start working again.

Links don't work - just goes to messages. AI chat sucks, no use at all. constant inbox message notification when all messages are read. Just a really horrible, clunky app and horrendous user experience. It's awful. Whoever tested and approved this shouldn't be in charge of it.

Tried to create login details as a first time user, but having gone through username and password, it wasn't possible to set the memorable word. I could put it in the first box, but couldn't go to the 2nd box to confirm. Don't bother until this bug is fixed.

What’s new

No big updates this time, just some under-the-bonnet improvements to keep everything running smoothly.

We're working on some great new features behind the scenes which we'll reveal soon.