Patient Access

Egton Medical Information Systems Ltd

About this app

Patient Access connects you to healthcare services when you need them most. Book GP appointments, order repeat prescriptions and explore your local pharmacy services.

NEW: You can now create a Patient Access account without linking to your UK GP practice and enjoy the following features:

• If you’re feeling under the weather, search for symptoms and find patient information articles
• Self-refer to NHS services such as talking therapies, sexual health, antenatal care and drug and alcohol addiction services
• Choose from over 30 services provided by your local community pharmacy and book in the app
• Book face-to-face and video appointments for a range of other healthcare services including physiotherapy and counselling
• Access and read medical advice and healthy living tips from the experts
• Sign in quickly, easily and securely with Touch or Face ID
• Swiftly check if you can link to your GP

If you are able to link your Patient Access account to your GP practice, you can also get access to the following features where they are made available by your practice:

• Book face-to-face or remote online appointments with your GP, nurse or clinician at a time that suits you
• Request repeat prescriptions online, with convenient delivery to your preferred pharmacy
• View your medical record, including test results, allergies and immunisations
• Securely share your medical record with healthcare professionals of your choosing, without the need to contact your practice
• Look after your loved ones and act on their behalf to book appointments and repeat prescriptions
• Message your GP directly from within Patient Access at home or on the move
• Where your practice has enabled it, book a remote video consultation with your GP, nurse or clinician

You must be a registered patient at a participating practice to use the GP-linked features in Patient Access.

Ratings and reviews

Terrible! When you are trying to enter details to book an appointment and you are interrupted by the phone ringing or you switch to another app to look up information you need to enter then Patient Access logs out and you lose everything you have typed and have to start again! It asks you to be as specific as possible to describe your symptoms and medications but limits you to a maximum of 150 characters. Why make it so hard to use when you only need it when you are ill! Stupid and frustrating!

it's quite a good app but let down badly by not being able to read your medical records on the mobile app. It shows up on the app as a record but when you select it to read the letter/details it doesn't display. when accessed on a laptop it does display everything. very useful for sending messages and ordering prescriptions to the surgery as it keeps a record of what you have sent and, if your surgery is bleeding useless, they can't loose the record of your request!

I like to use biometrics to sign in but this option seems to have mysteriously disappeared. There's also little useful info on test results etc and it's not including any info about non-GP appointments. There's too much emphasis on selling the paid-for services which undermines the overall credibility of the app. All in all it's moderately useful for ordering meds but not much else.

What's new

This release includes various enhancements and bug fixes:
• Ability for user to user to access Healthcare services from dashboard
• User Journey enhanced for mobile number verification process
• Covid Card has been relocated to the Medical Records section