Patient Access

Egton Medical Information Systems Ltd

About this app

Patient Access connects you to healthcare services when you need them most. Book GP appointments, order repeat prescriptions and explore your local pharmacy services.

NEW: You can now create a Patient Access account without linking to your UK GP practice and enjoy the following features:

• If you’re feeling under the weather, search for symptoms and find patient information articles
• Self-refer to NHS services such as talking therapies, sexual health, antenatal care and drug and alcohol addiction services
• Choose from over 30 services provided by your local community pharmacy and book in the app
• Book face-to-face and video appointments for a range of other healthcare services including physiotherapy and counselling
• Access and read medical advice and healthy living tips from the experts
• Sign in quickly, easily and securely with Touch or Face ID
• Swiftly check if you can link to your GP

If you are able to link your Patient Access account to your GP practice, you can also get access to the following features where they are made available by your practice:

• Book face-to-face or remote online appointments with your GP, nurse or clinician at a time that suits you
• Request repeat prescriptions online, with convenient delivery to your preferred pharmacy
• View your medical record, including test results, allergies and immunisations
• Securely share your medical record with healthcare professionals of your choosing, without the need to contact your practice
• Look after your loved ones and act on their behalf to book appointments and repeat prescriptions
• Message your GP directly from within Patient Access at home or on the move
• Where your practice has enabled it, book a remote video consultation with your GP, nurse or clinician

You must be a registered patient at a participating practice to use the GP-linked features in Patient Access.

Ratings and reviews

Logging on, via this app, is a nightmare. Enter details, correctly, don't get logged on. Try again, exact same details, logon successfully. This isn't just a one off problem. It's a regular occurrence. Contacting tech support is another nightmare. You can't submit a support form without entering your date of birth. Default setting is to-day, in September, 2026. I have to swipe across my phone screen, one month at a time, to go back around 800 swipes to 1958. What a waste of my time.

edit: This is without doubt the worst app on my phone. Sign in issues make it not worth the effort. APP DELETED. Recurring issues with logging in and being forced to reset password every 6 months or so as it's no longer recognised. The response "try using a different method or patient number instead of email address" isn't good enough - needs fixing.

I am very disappointed with Technical Support.... I have a problem trying to add some others to my account so I can help my parents as they are in their 90's and struggle with today's technology. I have sent 2 emails to them in the last 2 weeks explaining my problem trying to get help and have had zero response. Everything in the help section directs me on where to go but I do not have the link they say is there on my account. Not impressed with the app or their help.

What’s new

This release includes following updates.
1. Content-specific widgets are no longer available or supported.
2. Technical Upgrades.