192K reviews
Content rating
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About this app

Patient Access connects you to healthcare services when you need them most. Book GP appointments, order repeat prescriptions and explore your local pharmacy services.

NEW: You can now create a Patient Access account without linking to your UK GP practice and enjoy the following features:

• If you’re feeling under the weather, search for symptoms and find patient information articles
• Self-refer to NHS services such as talking therapies, sexual health, antenatal care and drug and alcohol addiction services
• Choose from over 30 services provided by your local community pharmacy and book in the app
• Book face-to-face and video appointments for a range of other healthcare services including physiotherapy and counselling
• Access and read medical advice and healthy living tips from the experts
• Sign in quickly, easily and securely with Touch or Face ID
• Swiftly check if you can link to your GP

If you are able to link your Patient Access account to your GP practice, you can also get access to the following features where they are made available by your practice:

• Book face-to-face or remote online appointments with your GP, nurse or clinician at a time that suits you
• Request repeat prescriptions online, with convenient delivery to your preferred pharmacy
• View your medical record, including test results, allergies and immunisations
• Securely share your medical record with healthcare professionals of your choosing, without the need to contact your practice
• Look after your loved ones and act on their behalf to book appointments and repeat prescriptions
• Message your GP directly from within Patient Access at home or on the move
• Where your practice has enabled it, book a remote video consultation with your GP, nurse or clinician

You must be a registered patient at a participating practice to use the GP-linked features in Patient Access.
Updated on
3 Apr 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 4 others
This app may collect these data types
Personal info, Financial info and 4 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

179K reviews
Mike Cass
16 May 2024
Terribly confusing NOW. Having used this successfully, for some time, the introduction of second level security is dreadful. The authenticator apps ask for codes, bar codes and passwords, that you don't have - because the app has only just been installed. After an hour, I gave up and clicked "as me next time" and I will click that every time, from now on.
25 April 2024
Very limited information a lot of tick boxes. Appointments not shown. Almost of no use at all. Very disappointing claims to be better than it actually is. A year later from leaving this review, nothings changed just as it was year ago. This app is appalling, every time I log in with email address and password I get another 3 or 4 further request for different security questions and text confirmation and still I cannot log in. Never in at least 30 or 40 have I logged in successfully.
50 people found this review helpful
Brian Owens
7 May 2024
It doesn't work , you load your sign in details to the App and sometimes the sent mobile security code appears at the top of the access screen and other times not,you have to check your messages and by the time you have done this you lose access .You try again and fail every time and get locked out! The App now is useless and ill thought out! It worked fine before the change and now I can't order any meds !!
15 people found this review helpful

What's new

This release includes various enhancements and bug fixes.
• Medication reminders now available! Effortlessly stay on top of your health with our intuitive system.