
Niqué Christie
Actually the worst service I've ever had in my life. It is shocking to me that a conpany can function like this. We haven't had internet in TWO WEEKS. Impossible to contact them, they seem to REFUSE to call you - I'm at my wits end. Would rate in the minus if I could. Never use this FNO if you have a choice.

Vuyi Mbalo
Experiencing very serious difficulties using the app, particularly in loading bundles. One has to go through numerous attempts, receiving one OTP after another but only to get error messages of apologies: " Error on our side!" Even now, when I finally paid and saw briefly the window showing "Now activating your bundle!" And next, another error message apologizing and being asked to try again later. We do not know whether we have a bundle or not. All we get is a constant "Whooops! error message!?
2 people found this review helpful
Openserve (Pty) Ltd
February 17, 2026
Hi, Vuyi
We apologize for the experience.
Please advise whether your query has been resolved.
If not, kindly reply with your B number so we can investigate the matter further.

Edzani Tanzwani
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The app itself is alright, pretty easy to use but openserve has terrible customer care. I waited 5 days for a representative to finally fix our WiFi. Contacted through my ISP and all. So that doesn't make a difference.
Openserve (Pty) Ltd
March 20, 2026
Hi, Edzani
We’re pleased that the underground cable issue has been resolved and your service restored.
For quicker assistance during fibre outages, we recommend contacting your ISP directly for timely updates.