Openserve Connect

Openserve (Pty) Ltd

About this app

Openserve is South Africa’s largest telecommunications infrastructure provider. As the leader in broadband connectivity, we are committed to keeping you connected. Access to information puts you in control of your connectivity needs. The Openserve Connect App is your gateway to information, updates, and self-service functionalities that put you in control.

Our App lets you:
- Check broadband coverage
- Find ISPs details
- Explore Openserve broadband network services
- Check network status for network outages
- Test the network line
- Wi-Fi Speed test
- Information and troubleshooting guidelines
- Learn about our broadband network

Not yet on the Openserve network? No problem. Download the app, check the coverage map to see broadband options available in your area, and get your home or business connected!

Ratings and reviews

Experiencing very serious difficulties using the app, particularly in loading bundles. One has to go through numerous attempts, receiving one OTP after another but only to get error messages of apologies: " Error on our side!" Even now, when I finally paid and saw briefly the window showing "Now activating your bundle!" And next, another error message apologizing and being asked to try again later. We do not know whether we have a bundle or not. All we get is a constant "Whooops! error message!?

The "AI" chat doesn't work, no way to escalate an urgent fault, line test passes when the fibre cable is lying in my pool, taking too long to provide service, app is slow, log in page went to black screen and had to restart the app, and who hangs a fibre optic cable over a swimming pool anyway? Openserve, typical African standards.

If I could give this zero stars I would. I can't link the device with the B number, I can't link the order with the order number FROM OpenServe themselves. The AI bot does NOTHING except to say "I've encountered an error". This app is worse than useless. Sent an email to customer support at OpenServe, still nothing.

What’s new

Various enhancements and fixes to improve your overall experience.