UTA On Demand

Via Transportation Inc.

About this app

UTA On Demand makes it easier than ever to move around select zones in the greater Salt Lake City area — with a few taps, book a ride using the app and we’ll pair you with others headed your way. No detours, no delays.

What we’re about:
SHARED.
Our algorithm matches people headed in the same direction. This means you’re getting the convenience and comfort of a private ride with the efficiency of a shared one.

SUSTAINABLE.
Sharing rides reduces the number of vehicles on the roads, bringing down congestion and CO2 emissions. With a couple of taps, you get to do your part to make your community a little bit greener and cleaner, every time you ride.

AFFORDABLE
An adult one-way fare is only $2.50, so grab your friends and take a ride!

How does UTA On Demand work?
UTA On Demand is an on-demand travel concept that takes multiple passengers heading in the same direction and books them into a shared vehicle. Using the UTA On Demand app, input your address and we’ll match you with a vehicle going your way. We’ll pick you up on a nearby corner and drop you off within a short walk of your chosen destination.

Loving your experience so far? Throw us a 5-star rating. You’ll have our eternal gratitude.

Ratings and reviews

Very buggy app! First time using it hung on "Processing your request." After waiting 5 minutes, I had to close and reopen it. Then my requested ride doesn't even show up in the app. I don't get any instructions on when the ride is supposed to arrive. I had to call in to ask because the app wouldn't show me the ride I booked, but the app somehow knew I booked a ride. The first time I called in, I calmly explained the issue I was having and how I needed help, and the call went silent w/ no help

I love how cheap the service is however I always have problems with the app and when you call customer service they are not from Utah where this is based, so they have no idea what I'm talking about half the time. And I will get set up with a new ride all the sudden and it's a longer wait time and I called asked and they lie to me saying that the car is having issues but then I'll cancel, get the original driver that was supposedly having car issues. They picked me up and said it's the app

You cannot drop a pin and have that actually be the pickup spot. Even though the vans have a dedicated sign to pick up at, the app will tell them to go to the parking lots. And in one case at Draper Frontrunner station, the pickup location was a completely separate parking lot that was a 5 min walk, when there is a perfectly good train station they can pick me up at! But other than that, it works.