Virgin Plus My Account

Virgin Plus

About this app

The My Account app lets you manage your account 24/7 from your phone. Pay your bill, check your usage, grab a travel pass and so much more.
- New! Change your monthly plan right in the app.
- Check your account balance, view, download, print and pay your bill.
- Easily manage your travel usage.
- View your wireless and Internet usage.
- Add and remove add-ons (including Travel Passes for roaming).
- Check out your plan details. Find support from anywhere in the app.

Good to know: We won't charge you data when you use it on 3G/4G/LTE networks. The My Account app is only available to monthly Members. On Prepaid? Manage your account at virginplus.ca/prepaidlogin.

Learn more about app permissions: virginplus.ca/privacy
For app support or troubleshooting, please contact: [e-mail]

Ratings and reviews

This app is prone to technical troubles I find. Things like alternative ways to login such as fingerprint often give me errors. Password resets aren't reliable, as verification by email repeatedly ends with again error messages and I don't get verifications to my cell either. I had to use the My Members app to reset my password because this one was simply incapable.

I can never get into the app. There's always an issue logging in. It logs me out, and I try every which way to log back in. I signed up for notifications, and for some reason, it stops after 3. I've tried troubleshooting the issue, thinking it's my phone, but my phone says that the app crashes often.

Horrible. I just switched providers to Virgin. I added my credit card and set up pre-authorized payments in the app, and it said that it was all good to go but it never charged it and is actively trying to screw up my credit.

What's new

We’ve fixed bugs and made improvements to make your experience better.