Anne MacKeigan is Customer Care Program Specialist for Sandler Training and author of Customer Service The Sandler Way: 48 Rules For Strategic Customer Care.
Sean Pratt, a working actor for over twenty-five years, has performed at numerous regional theaters around the country. He is the author of To Be or Wanna Be, and he has recorded over seven hundred books in just about every genre, earning eight AudioFile Earphones Awards and four Audie Award nominations.