大師輕鬆讀 NO.951 留住顧客的關鍵時刻

· 大師輕鬆讀 Book 951 · 大師輕鬆讀股份有限公司
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NO.951 留住顧客的關鍵時刻|中英對照 

打造顧客導向公司的經營策略

Moments of Truth

New Strategies for Today's Customer-Driven Economy


原書作者:詹.卡爾森(Jan Carlzon)


★趨勢大師John Naisbitt等名人推薦

★亞馬遜網路書店排行榜暢銷書

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