大師輕鬆讀 NO.916 客訴是商機: 從理念到行動的顧客導向經營策略

· 大師輕鬆讀 Book 916 · 大師輕鬆讀股份有限公司
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NO.916 客訴是商機|中英對照 

從理念到行動的顧客導向經營策略

The Customer Driven Company

Moving From Talk To Action


原書作者:理查.C.懷特利(Richard C. Whiteleye)


★《財富》雜誌推薦顧客服務經典著作

★亞馬遜網路書店排行榜長期暢銷書

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