About the author
第一章 基層主管的管理認知
從非主管變身主管的認知
成為主管後的甜蜜與負擔
如何運用主管角色成為最佳領導者
第二章 部門OST提升督導效益技巧
認識企業職涯發展
單位主管如何運用OST提升團隊效率
部門主管如何運用OST督導團隊
第三章 績效面談技巧
面談的類型
面談的目的
面談的注意事項
面談的結果
第四章 工作督導與進度追蹤實戰4招
實戰第一招：觀念篇
實戰第二招：技巧篇
實戰第三招：溝通篇
實戰第四招：工具篇
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