顧客是上帝,員工就是上帝他爹: 讀品文化011

· 讀品文化 Book 11 · 永續圖書有限公司
Ebook
224
Pages

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為了使進步的空間最大化,就必需給予員工最大的包容。 老闆們好像都忘了一件事。 表面上好像是老闆把員工吃得死死的, 可是老闆們的「財神爺」──客戶, 卻在員工手裡抓得牢牢的呢! 每天和客戶們直接打交道的是員工, 在這場博弈中,老闆才是真正的弱勢。 「員工滿意度」比「顧客滿意度」重要。只有員工先滿意了,顧客才會滿意

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