Critically discuss why service businesses sector has grown, but the businesses are often barley profitable?: The right service strategies for product companies?

Alexander Schmithausen

Oct 2012 · GRIN Verlag

About this ebook

Essay from the year 2012 in the subject Business economics - Business Management, Corporate Governance, grade: 1,7, University of Edinburgh (Business School ), language: English, abstract: This assignment deals with the issue of service management for organisations that essentially sell products, the various aspects of service management in such organisations, and the impact of service delivery on the growth, market share and profitability of these organisations. Use is made of the case of Whitbread plc, the UK’s largest operator of budget hotels, to discuss the issue of service provisioning and its management in the budget hotel environment. The conduct of this study reveals that modern day product companies often have to provide services, as well as bundle them up with their products, in order to achieve customer satisfaction and improve customer relationships and loyalty. The provisioning of such services, including their formulation, planning, and delivery, is however an exceedingly complex process that can create operational and financial challenges for the involved organisations.

About the author

Alexander Schmithausen completed his studies after graduating in Economics and Business Administration in the Netherlands, Germany, South Korea (SKK GSB), USA (Stanford) and the UK (LSE). In 2012, he received a master's degree from the University of Edinburgh in Scotland. In addition, Schmithausen titled FInstAM, Fellow of the Institute of Administration Management Award in London. He worked as a legal assistant for a securities trading bank. Since 2013 Alexander Schmithausen works for a private Hospital Group in Germany. Alexander Schmithausen hat nach seinem Abitur sein Studium der Volks- und Betriebswirtschaft in den Niederlanden, Deutschland, Südkorea (SKK GSB), USA (Stanford) und Großbritannien (LSE) absolviert. In 2012 hat er einen Masterabschluss der Universität Edinburgh in Schottland erhalten. Zudem wurde Schmithausen mit dem Titel FInstAM, Fellow des Institute of Administration Management in London ausgezeichnet. Er hat als juristischer Assistent für eine Wertpapierhandelsbank gearbeitet. Seit 2013 ist Alexander Schmithausen für einen privaten Klinik Konzern in Deutschland tätig.