Blindsided: A Manager's Guide to Crisis Leadership, 2nd Edition

Rothstein Publishing
Free sample

When “blindsided” by a crisis, are you ready to be the real leader who brings strength of character and split-second action to restore a “new normal”? Workplace violence, natural disaster, or worse -- it comes down to who you are and what you do in the face of the test. Learn time-tested skills to make a difference in a crisis! In this new, completely updated and expanded 2nd edition of Bruce Blythe’s Blindsided, he walks you through the foolproof step-by-step system to become the kind of leader he calls a “crisis whisperer.” Result: You will never be “blindsided” again!

In the first half of the book, Blythe lands you in the middle of a fast-breaking crisis – an active shooter in the corridor outside your office -- and uses real-world case studies, examples, and checklists to show what a top-notch leader would need to do in each phase of the crisis. Then, in the second half of the book, he demonstrates how to apply this knowledge to develop and implement your own crisis management plan. Blindsided is two books in one: Crisis Response and Crisis Preparedness.

NEW in the 2nd edition:

• How to apply the “Reasonable Person Test” and “Wall Street Journal Test” to crisis decision management decisions in advance. New chapter on Reputation Management shows how to make the right decisions, before reputation and bottom line suffer!

• How to avoid falling into the "Crisis Red Zone," in which your leadership effectiveness can evaporate

• How to lead the workforce into a "New Normal," even in the wake of the most upsetting and disorienting crisis

• How to develop Crisis Response Teams as part of your Crisis Management Plan - selecting and training the right people for the job.

• How to anticipate important Crisis Management risks that are trending and will be part of your future - and how to prepare for them in a Crisis Management Plan that works for today and tomorrow

Practical forms, checklists, cases studies, real-life examples, glossary, index, discussion questions, and other take-and-use tools:

• Quick use response guide at the end of each chapter - all 15 can form a handy pocket guide.

• Incident checklists for 9 major types of crisis - accidental death, chemical/toxic exposure, earthquake, and more.

• Special guide for organizing in advance to address the needs of families of those who are injured or lost in an event - with sample conversations.

Instructor's Manual and 300+ classroom slides available upon book adoption.

Professors: Request a complimentary copy.

QUOTES

“Takes the reader through some of the toughest moments in the life of a leader…moments that create legendary leaders or cut short promising careers.” – Daniel Diermeier, Dean of the Harris School of Public Policy and Emmett Dedmon Professor of Public Administration, University of Chicago

"Having served as CEO of a Fortune 500 company, I can personally attest to the value of the crisis management system Blythe outlines." - Luke R. Corbett, Lead Independent Director of OGE Energy Corporation and Former Chairman and Chief Executive Officer of Kerr-McGee Corporation.

“I loved the first edition…and Bruce's experience and insight since that time has expanded to make this [second edition]…an advanced textbook which incorporates the many substantial changes in our world over the past decade – from the expansion of terrorism to communicative diseases to the role of the Internet in all crises.” – Jonathan Bernstein, President of Bernstein Crisis Management, Inc.

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About the author

Bruce T. Blythe is an internationally acclaimed crisis management expert. He is the owner and chairman of three companies that provide employers with a continuum of crisis preparedness, crisis response, and employee return-to-work services:
Crisis Management International (Atlanta-based) is the preparedness arm of the three companies. CMI has assisted hundreds of companies worldwide with crisis and business continuity planning, training and exercising. CMI also provides workplace violence preparedness programs and threat of violence consultations through a specialty network of threat management specialists, including former FBI and Secret Service agents.
Crisis Care Network (based in Grand Rapids, Michigan) responds to corporate crisis situations 1,000 times per month through a North American network of crisis mental health professionals.
Behavioral Medical Interventions (Minneapolis-based) accelerates employee return-to-work for workers comp and non- occupational injury cases.
Blythe has been personally involved in crises such as the 1993 World Trade Center bombing, mass murders at the U.S. Postal Service, the Oklahoma City bombing, 9/11, commercial air crashes, rescue of kidnap and ransom hostages, Hurricanes Andrew and Katrina, earthquakes, fires, floods, and reputational crises. He serves as a consultant and certified coach to numerous Fortune executives and managers in Strategic Crisis Leadership preparedness and response. He has served in the Military Police for the U.S. Marine Corps. He's a certified clinical psychologist and has been a consultant to the FBI on workplace violence and terrorism.
Widely regarded as a thought leader in the crisis management and business continuity industries, Blythe has appeared on NBC's Today Show, CNN, ABC's 20/20, CBS' 48 Hours, CNBC, NPR and others. Fast Company Magazine published a cover-story article about Blythe's leadership in responding to 204 companies onsite, all within three weeks following 9/11. He provides commentary in The Wall Street Journal, Newsweek, Business Week, Smart Money, New Yorker, Fortune Magazine and USA Today.
He serves as a keynote presenter to 50 national and international conferences per year.

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Additional Information

Publisher
Rothstein Publishing
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Published on
Oct 1, 2014
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Pages
436
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ISBN
9781931332712
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Language
English
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Genres
Business & Economics / Business Communication / General
Business & Economics / General
Business & Economics / Insurance / Risk Assessment & Management
Business & Economics / Management
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Content protection
This content is DRM protected.
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Read aloud
Available on Android devices
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Eligible for Family Library

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Your disaster recovery plan is in place, but as with any plan, you need to test it not only to find holes in the plan, but also confirm the underlying assumptions will work. This is the only book available on this subject and is your guide to the entire testing process. Testing cannot be an afterthought of recovery planning; it must be a powerful, disciplined and efficient implementation tool. This book proves that testing is not an art. It is a science. Despite the ever-evolving nature of business in the global economy and the corresponding increased number of threats to business continuity, this book contains timeless and technology-independent principles from 30 professionals who have contributed their expertise in 36 detailed chapters. Each author provides checklists and suggest topics to cover in any disaster recovery planning document. The book is written in four sections with numerous realistic scenarios and provides beneficial guidance for managing the entire testing process. " 'Disaster Recovery Testing: Exercising Your Contingency Plan, ' written jointly by thirty disaster recovery professionals, drives home the importance of testing the company's contingency plan, discussing necessary management skills, effective use of resources, and the elements of successful testing in various settings. "The authors assume that a disaster recovery plan has already been developed and approved. The book's initial chapters are similar to what one might find in a disaster recovery planning book, including how to justify, budget, and manage the process - but all are geared towards testing. "One important chapter addresses the benefits of client participation. Disaster recovery managers know how important it is to develop a partnership with the client business leaders to address adequately all recovery aspects of business functionality. "Various testing methods and processes are also addressed. The authors provide numerous checklists and suggest topics to cover in any disaster recovery planning document. These lists alone make the book worthwhile. "Overall, ... the material focuses much needed attention on disaster recovery testing. It is written in four well-planned, easy-to-follow sections, with numerous realistic scenarios and ideas to consider. This book will provide useful guidance for management of the entire disaster recovery testing process." --SECURITY MANAGEMENT Magazine " 'Disaster Recovery Testing: Exercising Your Contingency Plan, ' written jointly by thirty disaster recovery professionals, drives home the importance of testing the company's contingency plan, discussing necessary management skills, effective use of resources, and the elements of successful testing in various settings. "The authors assume that a disaster recovery plan has already been developed and approved. The book's initial chapters are similar to what one might find in a disaster recovery planning book, including how to justify, budget, and manage the process - but all are geared towards testing. "One important chapter addresses the benefits of client participation. Disaster recovery managers know how important it is to develop a partnership with the client business leaders to address adequately all recovery aspects of business functionality. "Various testing methods and processes are also addressed. The authors provide numerous checklists and suggest topics to cover in any disaster recovery planning document. These lists alone make the book worthwhile. "Overall, ... the material focuses much needed attention on disaster recovery testing. It is written in four well-planned, easy-to-follow sections, with numerous realistic scenarios and ideas to consider. This book will provide useful guidance for management of the entire disaster recovery testing process." --SECURITY MANAGEMENT Magazine
As an instructor, you have seen business continuity and risk management grow exponentially, offering an exciting array of career possibilities to your students. They need the tools needed to begin their careers -- and to be ready for industry changes and new career paths. You cannot afford to use limited and inflexible teaching materials that might close doors or limit their options. Written with your classroom in mind,Business Continuity and Risk Management: Essentials of Organizational Resilience is the flexible, modular textbook you have been seeking -- combining business continuity and risk management. Full educator-designed teaching materials available for download.

From years of experience teaching and consulting in Business Continuity and Risk, Kurt J. Engemann and Douglas M. Henderson explain everything clearly without extra words or extraneous philosophy. Your students will grasp and apply the main ideas quickly. They will feel that the authors wrote this textbook with them specifically in mind -- as if their questions are answered even before they ask them.

Covering both Business Continuity and Risk Management and how these two bodies of knowledge and practice interface, Business Continuity and Risk Management: Essentials of Organizational Resilience is a state-of-the-art textbook designed to be easy for the student to understand -- and for you, as instructor, to present.

Flexible, modular design allows you to customize a study plan with chapters covering:Business Continuity and Risk principles and practices.Information Technology and Information Security.Emergency Response and Crisis Management.Risk Modeling – in-depth instructions for students needing the statistical underpinnings in Risk Management.Global Standards and Best PracticesTwo real-world case studies are integrated throughout the text to give future managers experience in applying chapter principles to a service company and a manufacturer.Chapter objectives, discussion topics, review questions, numerous charts and graphs.Glossary and Index.Full bibliography at the end of each chapter.

Extensive, downloadable classroom-tested Instructor Resources are available for college courses and professional development training, including slides, syllabi, test bank, discussion questions, and case studies.

Endorsed by The Business Continuity Institute (BCI) and The Institute of Risk Management (IRM).

QUOTES

"It's difficult to write a book that serves both academia and practitioners, but this text provides a firm foundation for novices and a valuable reference for experienced professionals."--Security Management Magazine


"The authors...bring the subject to life with rich teaching and learning features, making it an essential read for students and practitioners alike." – Phil

AUTHOR BIOS

Kurt J. Engemann, PhD, CBCP, is the Director of the Center for Business Continuity and Risk Management and Professor of Information Systems in the Hagan School of Business at Iona College. He is the editor-in-chief of the International Journal of Business Continuity and Risk Management

Douglas M. Henderson, FSA, CBCP, is President of Disaster Management, Inc., and has 20+ years of consulting experience in all areas of Business Continuity and Emergency Response Management. He is the author of Is Your Business Ready for the Next Disaster? and a number of templates.

Julia Graham and David Kaye, two globally recognized risk management experts with experience in 50 countries, were among the first to recognize the interrelationship of Risk Management and Business Continuity and demonstrate how to integrate them with Corporate Governance enterprise-wide. They focus on all the factors that must be considered when developing a comprehensive Business Continuity Plan, especially for multi-location or multinational companies. Endorsed by The Business Continuity Institute, Institute for Risk Management, and Disaster Recovery Institute International, the book includes: • Chapter objectives, summaries and bibliographies; charts, sample forms, checklists throughout. • Plentiful case studies, in boxed text, sourced globally in the UK, US, Europe, Australia, Asia, etc. • Boxed inserts summarizing key concepts. • Glossy of 150 risk management and business continuity terms. • Wide range of challenges, including supply chain disruptions, media and brand attack, product contamination and product recall, bomb threats, chemical and biological threats, etc. • Instructions for designing/executing team exercises with role playing to rehearse scenarios. • Guidance on how to develop a business continuity plan, including a Business Impact Analysis. Downloadable Instructor Materials are available for college and professional developement use, including PowerPoint slides and syllabus for 12-week course with lecture outlines/notes, quizzes, reading assignments, discussion topics, projects "Provides clear guidance, supported with a wide range of memorable and highly relevant case studies, for any risk or business continuity manager to successfully meet the challenges of today and the future." --Steven Mellish, Chairman, The Business Continuity Institute
Avoid being “blindsided” by an unexpected emergency or crisis in the workplace – violence, natural disaster, or worse! Bruce Blythe’s The Manager’s Guide to Quick Response in a Crisis: Effective Action in an Emergency offers the time-tested skills that prepare you to act effectively – on behalf of yourself and your co-workers – in the face of threat and chaos. Blythe uses real-world case studies, examples, and checklists to help you be the top-notch leader the situation requires.

“Hope for the best and prepare for the worst” sums up Blythe’s philosophy. This short book is the essence of the basic practical counseling that he would give if he were sitting next to you at your desk. To help you figure out what to do next, he offers real-world examples of what has worked – and not worked – in his 30+ years of experience with companies just like yours.

With Blythe’s advice, you can act fast to:

Find out the accurate facts you need to strategize and implement a response. Compile a checklist of immediate action items. Create a crisis command center (CCC. Select the best people for your action team and determine action steps. . Understand how to make good decisions in a crisis or emergency. . Handle the human side of a traumatic incident. . Set priorities in multiple timeframes. . Establish a “new normal” as everyone phases back into productive work after the incident.

To help you take the actions that will make a difference, the book includes:

Practical forms, checklists, cases studies, and real-life examples. “Quick Use Response Guide” at the end of each chapter – all four can form a handy pocket guide.
All projects are inherently risky, and especially complex ones can potentially be the downfall for even the most experienced project manager. From technical challenges to resource issues to overwhelming and unrealistic deadlines to the rarely dependable commitment of your subcontractors, any number of things can go completely wrong--any day of the week! Therefore, perhaps the most essential component of every project manager’s job is the ability to identify potential risks before they cause unnecessary headaches and turmoil all around.Fully updated and consistent with the Risk Management Professional (RMP) certification and the Guide to the Project Management Body of Knowledge (PMBOK®), Identifying and Managing Project Risk remains the definitive resource for project managers seeking to be pro-active in their efforts to guard against failure and minimize unwanted surprises. From being able to draw on real-world situations and hundreds of examples of those who have gone before them, readers of this third edition will learn how to:• Use high-level risk assessment tools• Implement a system for monitoring and controlling projects• Properly document every consideration• Personalize proven methods for project risk planning to fit their specific project• And moreComplete with fresh guidance on program risk management, qualitative and quantitative risk analysis, simulation and modeling, and significant “non-project” risks, this one-stop indispensable resource is what every project manager needs to eliminate surprises and keep their projects on task.
 Learn the Secret to Insurance Adjuster Exam success! Learn how to succeed on the Insurance Adjuster Exam. Our Insurance Adjuster Guide helps you unlock the secret to success on the Insurance Claims Adjuster exam. We teach you the essential Insider Language that the top students and industry leaders know. Did you ever wonder why learning seems effortless for some people? We’ve discovered that the key to success on the Insurance Adjuster exam lies with mastering the Insider Language of the test. People who score high on the Insurance Adjuster test have a strong working vocabulary in the subject tested. They know how to decode the Insurance Adjuster vocabulary and use this as a model for test success. People with a strong Insurance Adjuster Insider Language consistently: • Perform better on the Insurance Industry Exams • Learn faster when in class and retain more information • Feel more confident on the job when dealing with clients and supervisors • Read faster and with more efficiency • Gain more satisfaction in learning The Insurance Adjuster Success Guide is different from traditional review books because it focuses on the insurance industry Insider Language. It is an outstanding supplement to a traditional review program. It helps your preparation for the Insurance Adjuster Exam become easier and more efficient. The strategies, puzzles, and questions give you enough exposure to the Insider Language to use it with confidence and make it part of your long-term memory. The Insurance Adjuster Success Guide is an awesome tool to use before the semester as it will help you develop a strong working Insider Language before you even enter the class. Learn the Secret to Success on the Insurance Adjuster Exam!
Classical economic theory assumes that people in risk situations follow a course of action based on a rational, consistent assessment of likely outcomes. But as Zur Shapira demonstrates in Risk Taking, corporate managers consistently stray from the prescribed path into far more subjective territory. Risk Taking offers a critical assessment of the relationship between theory and action in managerial decision making. Shapira offers a definitive account of the classical conception of risky decision making, which derives behavioral prescriptions from a calculation of both the value and the likelihood of possible outcomes. He then demonstrates how theories in this vein have been historically at odds with empirical observations. Risk Taking reports the results of an extensive survey of seven hundred managers that probed their attitudes and beliefs about risk and examined how they had actually made decisions in the face of uncertainty. The picture that emerges is of a dynamic, flexible process in which each manager's personal expertise and perceptions play profound roles. Managerial strategies are continually modified to suit changing circumstances. Rather than formulating probability estimates, executives create potential scenarios based not only on the possible outcomes but also on the many arbitrary factors inherent in their own situations. As Shapira notes, risk taking propensities vary among managers, and the need to maintain control and avoid particularly dangerous results exercises a powerful influence. Shapira also examines the impact of organizational structure, long-term management objectives, and incentives on decision making. With perceptive observations of the cognitive, emotional, and organizational dimensions of corporate decision making, Risk Taking propels the study of managerial risk behavior into new directions. This volume signals the way toward improving managerial decision making by revealing the need for more inclusive choice models that augment classical theory with vital behavioral observations.
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