La atención al cliente y el servicio postventa
Jan 2013 · Ediciones Díaz de Santos
3.8star
5 reviews
Ebook
24
Pages
About this ebook
Clientes satisfechos, clientes que repiten. La garantía de la venta directa: la empatía con el cliente; rumores y quejas verbales. Conducta del vendedor hacia los clientes: contención del enfado; crear sintonía con el cliente; consideración individualizada. La asertividad con el cliente: concepto; causas de la falta de asertividad. Resumen.
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