Conflict Resolution

Daniel Dana

Jan 2001 · McGraw Hill Professional

About this eBook

Successful management depends on the ability to quickly and effectively manage conflicts. Conflict Resolution includes hands-on information for effectively communicating with employees, disciplining and even terminating employees, understanding and using organizational politics, and more.

Ratings and reviews

This a great book on the topic of conflict resolution & negotiation. The author has an easy-to-read style of writing and it's not too theory laden. I especially liked the case studies given in the book - they really helped me understand some of the key concepts like adversarial negotiation versus non-adversarial. I would recommend this book for all people involved in negotiating - not just people involved in conflict resolution. The ideas given in the book make sense for a procurement manager negotiating with suppliers or a sales person wanting to close a deal.

About the author

Daniel Dana Ph.D. (Overland Park, KS), is the founder of Mediation Training Institute International and an invited lecturer at universities and institutions worldwide. He is the author of Managing Differences.