Confronting Without Offending: Positive and Practical Steps to Resolving Conflict

Deborah Smith Pegues

mar 2009. · Harvest House Publishers

O ovoj e-knjizi

Where there are people, there are disagreements and misunderstandings. The author of 30 Days to Taming Your Tongue (more than 500,000 copies sold), a popular speaker, and a relationship strategist, Deborah Smith Pegues draws on biblical principles, personal experience, and research to show how to approach difficult situations so relationships are strengthened rather than broken.
Meeting face-to-face to resolve an issue is difficult, but Pegues makes it easier by revealing how to avoid complications, sharing examples of good communication, and offering specific steps for dealing with conflicts. Readers will discover:

• effective and compassionate techniques for handling conflict
• practical strategies for resolving conflict
• how personality types influence discussions
• suggestions for minimizing defensiveness
• ideas for developing and promoting cooperation

Confronting Without Offending gives readers the tools to successfully talk over and resolve issues and misunderstandings at home, at work, and in social situations.

O autoru

Deborah Smith Pegues is a CPA/MBA, certified John Maxwell Leadership Coach and Speaker, certified behavior consultant, Bible teacher, and international speaker. She has written 16 transformational books, including the bestselling 30 Days to Taming Your Tongue (over one million sold worldwide) and Emergency Prayers. She and her husband, Darnell, have been married nearly 40 years.