Robert E. Hamm Jr. earned a PhD in organization and management from Capella University, a master of arts in management from Webster University, a master of arts in strategic studies from the US Army War College, and a bachelor of science in trade and industrial education from Oklahoma State University. Dr. Hamm is a 34-year veteran of the US Air Force, serving around the world in a variety of leadership roles in organizations responsible for the maintenance, repair, and overhaul of aircraft, aircraft components, and support equipment. Dr. Hamm's research in leadership commitment to continuous process improvement in organizations, large and small, led to this book.