Dissertation Proposal: Development of a recommendation on the implementation of IT service management on the basis of ITIL in SMEs

Markus Groß

Feb 2011 · GRIN Verlag

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Seminar paper from the year 2010 in the subject Business economics - Offline Marketing and Online Marketing, grade: 1,0, Prifysgol Cymru University of Wales, course: Research Methods, language: English, abstract: This assignment requires you to develop a research proposal for a piece of extended academic research suitable for undertaking as dissertation part for your masters degree. You are to produce a research proposal, which addresses the following areas: - your background information (details), including justification of your experience to undertake the research (or a plan of how you would achieve the necessary experience in advance of the project commencing) - research question and clearly defined research aims - a critical literature review that contextualizes the proposed work in existing theory, and a written bibliography - identification of the tasks necessary to complete the work; including for each task: outline of the task, proposed start date, proposed end date, estimated ‘effort’ in hours, and expected deliverable(s). Note – assume a total maximum of six months to complete the research from start to finish. - an overview of the methodology (strategy and methods) that would be used to complete the research project