How to Change Minds: The Art of Influence without Manipulation

Rob Jolles

Jun 2013 · Berrett-Koehler Publishers

Perihal e-buku ini

Surely you know plenty of people who need to make a change. But despite your well-intentioned efforts, they resist—because even when it’s in their best interest, people fundamentally fear change. As a salesman, father, friend, and consultant, Rob Jolles knows this scenario all too well. Drawing on his highly successful sales background and decades of research, he lays out a simple, repeatable, predictable, and ethical process that will enable you to lead others to discover for themselves what and why they need to change. Whether you hope to make a sale or improve a relationship, Jolles’s wise advice—illustrated through a bevy of sometimes funny, sometimes moving, always illuminating stories—will help you ensure that influencing someone is never an act of coercion but rather one of caring and compassion. This enhanced edition contains ten videos totaling over 25 minutes in length. For many of the skills taught in this book, the author provides a video role-play showing that skill in action. In other videos, he underlines the crucial ethical nature of persuasion, and even shares an inspirational story cut from the original book. The full How to Change Minds deluxe experience is not to be missed.

Perihal pengarang

Rob Jolles is president of Jolles Associates, Inc., an international training consulting corporation, was a record-setting salesperson and sales trainer for New York Life and Xerox, and draws on more than thirty years of experience changing people’s minds. He is the author of four previous books, including Customer Centered Selling.