ISO/IEC 20000: An Introduction to the global standard for service management

David Clifford

2011年11月 · IT Governance Publishing

關於本電子書

A handy reference to the key information on ISO/IEC 20000 featuring an overview of the purpose of the standard and guidance on how to use it.

關於作者

David Clifford is recognised as one of the world's leading authorities on ISO/IEC 20000. He is a regular speaker at international events managed by organisations such as the itSMF and EXIN. David is the author of the itSMF International endorsed publication, Implementing ISO/IEC 20000 - the roadmap.He assisted the itSMF in establishing their certification scheme for ISO/IEC 20000, now owned by APMG International, including auditing the auditors on their behalf. He has also been the prime consultant supporting the initiation and development of the EXIN service management qualification programme aligned with ISO/IEC 20000.His knowledge, experience and contribution to the service management industry have been formally recognised by the award of the highest credential of 'Fellow' within itSMFI's The priSM Institute ®. David is also the global vice-president for priSM ®.David has worked in the arena of business, IT applications and ITSM, supporting multi-billion dollar initiatives on a global scale.He is an Executive Consultant at enterprise-DNA Limited, a global consultancy and training company.