IT Service Management basato su ITIL®: Volume 3

Jan van Bon · Arjen de Jong · Axel Kolthof · Mike Pieper · Ruby Tjassing · Annelies van der Veen · Tieneke Verheijen

2008 թ. մրտ · Van Haren

Այս էլ․ գրքի մասին

This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community. In addition the processes are listed separately in the second half of the book.

Հեղինակի մասին

Remko van der Pols is the creator of the Application Services Library framework.