Information Technology: Management Improvements are Essential to VA's Second Effort to Replace Its Outpatient Scheduling System
2010年10月 · DIANE Publishing
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The Dept. of Vet. Affairs (VA) provides medical care, disability compensation, and vocational rehab. to veterans. The Vet. Health Admin. (VHA) -- a component of VA -- provides care to over 5 million patients in more than 1,500 facilities. VHA relies on an outpatient scheduling system that is over 25 years old. In 2000, VHA began a project to modernize this system as part of a larger departmentwide modernization effort called HealtheVet. However, in Feb. 2009, VA terminated a key contract supporting the project. This report: (1) determined the status of the project; (2) determined the effectiveness of VA's management and oversight of the project; and (3) assessed the impact of the project on VA's overall implementation of its HealtheVet initiative.
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