IT Service Management basato su ITIL®: Volume 3

Name: IT Service Management basato su ITIL®: Volume 3
Rating: 5 (1 reviews)

Jan van Bon · Arjen de Jong · Axel Kolthof · Mike Pieper · Ruby Tjassing · Annelies van der Veen · Tieneke Verheijen

Mar 2008 · Van Haren

5.0

1 review

Ebook

186

Pages

Eligible

About this ebook

This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community. In addition the processes are listed separately in the second half of the book.

Ratings and reviews

5.0

1 review

About the author

Remko van der Pols is the creator of the Application Services Library framework.

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