The contributors discuss the ways in which researchers, organizational actors and higher educational institutions (HEIs) can more wisely test the relevance of management ideas and panaceas, and adapt these to fit organizations in various contexts. They conclude that, in order to accomplish wiser relevance-testing and adaptation, there is a need for diversity, critical examination and transparency.
All students, scholars and researchers in management and organization with an interest in the adaptation and translation of management ideas and panaceas, will find this book to be of interest. Reflective practitioners will find the focus on context illuminating and helpful.
Including chapters from leading theorists and researchers from around the world, this Handbook presents cumulated and cutting-edge research exploring what commitment is, the different forms it can take, and how it is distinct from related concepts such as employee engagement, work motivation, embeddedness, the psychological contract, and organizational identification.
This Second Edition has been substantially revised keeping in view the continued demand and requirement for excellence in services management. In addition to presenting the concepts within which innovative processes and practices can develop, the author also discusses the new technologies, products and applications that have emerged. The appeal of the book lies in the way the author has integrated the various dimensions of services management, including people management, quality, relationship marketing, strategies for growth and managing information in the knowledge economy.
It is invaluable to professionals of all service businesses and to students of services management, general management and services marketing.
From an evolutionary point of view, the contributors argue that firms and organisations are increasingly forced to take into account the growing complexity of the environment. To do this, they must create strategies that interpret external expectations, but also deal with the internal reflexivity processes caused by innovation. The way to bridge strategy and innovation, they suggest, is through strategic reflexivity.
The contributions, both theoretically and empirically based, range across a number of disciplines, including economics, business administration, innovation studies, management theory, sociology and political science. These are all united by a theoretical core: the perception that strategic reflexivity is vital to business development, and that innovation should be much more thoroughly analysed.