Medicare: Callers Can Access 1-800-MEDICARE Services, But Responsibility Within CMS for Limited English Proficiency Plan Remains Unclear
Jun 2009 · DIANE Publishing
Ebook
64
Pages
About this ebook
The Centers for Medicare and Medicaid Services (CMS) is responsible for providing beneficiaries timely and accurate information about Medicare. Receiving nearly 30 million calls in 2007, 1-800-MEDICARE, operated by a contractor, is the most common way members of the public get program information. The help line provides services both to English-speaking and limited English proficiency (LEP) callers. This report describes: (1) the extent to which access performance standards and targets have been met by the current contractor; (2) the efforts by CMS to provide LEP callers access to help line services and wait times experienced by these callers; and (3) CMS's oversight of callers' access to 1-800-MEDICARE and the information's accuracy. Illus.
Rate this ebook
Tell us what you think.
Reading information
Smartphones and tablets
Install the Google Play Books app for Android and iPad/iPhone. It syncs automatically with your account and allows you to read online or offline wherever you are.
Laptops and computers
You can listen to audiobooks purchased on Google Play using your computer's web browser.
eReaders and other devices
To read on e-ink devices like Kobo eReaders, you'll need to download a file and transfer it to your device. Follow the detailed Help Center instructions to transfer the files to supported eReaders.
